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All Accor

Global hotel management, franchising, loyalty program

Housekeeping Assistant

Janitorial ServicesConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • At least 2 years of previous experience in the hospitality industry.
  • Intermediate-to-advanced English proficiency.
  • Completed high school education or a bachelor's-level degree in Tourism, Hospitality, or Administration.
  • Knowledge of cleaning standards, hygiene protocols, and cleaning-chemical handling.
  • Ability to manage housekeeping teams, assign workloads, and resolve problems quickly.
  • Strong organization, attention to detail, and ability to work under pressure to prepare rooms on time.

Responsibilities

  • Supervise task assignments across the various housekeeping positions.
  • Check the computer system throughout the day for updates on room status.
  • Inspect and return an assigned number of guest rooms to the hotel's required standard.
  • Notify the housekeeping office about rooms that do not require service, display a Do Not Disturb sign, or are double-locked in the afternoon, and record them at shift change.
  • Report and record maintenance defects found in assigned rooms and areas, and coordinate with Maintenance and Reception regarding all out-of-order rooms.
  • Ensure room textiles and décor are maintained to standard.
  • Supervise the implementation of deep cleaning and replacement.
  • Check daily arrival, departure, and VIP lists.
  • Inspect VIP rooms to ensure they are clean and maintained to the required standard, and ensure VIP gifts are replenished.
  • Ensure each floor's linen and supply closets have sufficient bedding, cleaning materials, and guest supplies, coordinating with Laundry and Bell Services as needed.
  • Ensure all public and service areas are clean.
  • Assist with inventory of housekeeping items as needed.
  • Assist in supervising and controlling housekeeping procedures, including lost property, key and beeper control, security and emergency procedures, and employee and guest health and safety procedures.
  • Participate in weekly inspections of all areas to ensure facilities remain in optimal condition through preventive maintenance programs and prudent FF&E planning and management.
  • Immediately report valuable lost property to Security and record packages and other lost items.
  • Handle guest requests, questions, and complaints promptly, follow up thoroughly, and refer them when necessary.
  • Help coworkers perform similar or related work as needed.
  • Complete assigned projects and tasks.
  • Maintain a positive attitude and attention to detail throughout the shift.
  • Help coworkers needing assistance, including those in Reservations and other departments.
  • Remain calm during busy periods, work efficiently, and request help when needed.
  • Perform other reasonable duties assigned by the manager.
  • Provide lateral service and perform related duties as needed to deliver exceptional customer service.
  • Control night hours, days, and/or overtime for assigned staff.

Desired Qualifications

  • Knowledge of luxury standards and hotel software is highly valued.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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