All Accor

Global hotel management, franchising, loyalty program

Auxiliar de Governança

Hotel Guest ServicesUpdated on Nov 11

Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Responsibilities

Control linens for guest rooms, the Food and Beverage area, special linens such as curtains and blackout curtains, and uniforms by counting items, completing the specific form, sending items for external washing, and checking their return.
Stock floor pantries with amenities, linens, and stationery.
Collect guests’ laundry and deliver it to the laundry; monitor incoming and outgoing quantities, service quality, and return times to guests.
Report irregularities related to guests’ clothing and follow internal procedures.
Deliver guest requests to rooms, including minibar items, linens, and amenities, and deliver items to other hotel areas in accordance with brand standards.
Organize the housekeeping room and storage areas daily.

Descrição da vaga

Apoiar a Governança na entrega, reposição e controle dos itens da área, contribuindo para a qualidade dos serviços prestados ao cliente interno e externo.

Controlar o enxoval dos apartamentos, da área de Alimentos e Bebidas, enxovais especiais (cortinas, black out etc.) e uniformes, contabilizando, preenchendo formulário específico, encaminhando para lavagem externa e conferindo recebimento.
Abastecimento de copas dos andares com amenidades, enxovais, papelaria...
Efetuar a coleta das roupas dos hóspedes e entrega à Lavanderia, bem como checar/monitorar quantidades de entrada e saída, qualidade dos serviços prestados e tempo de devolução aos hóspedes.
Informar irregularidades relacionadas a roupas de hóspede e seguir o procedimento interno.
Entregar os pedidos dos hóspedes nos apartamentos (itens de frigobar, enxoval ou amenidades) e demais áreas do hotel de acordo com os padrões da marca.
Organizar a sala e depósitos de governança diariamente.

Qualificações

Informações adicionais

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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