Full-Time
Program Manager
Loyalty
Confirmed live in the last 24 hours
Xsolla
501-1,000 employees
Integrated payment solutions for video games
Compensation Overview
$140k - $250kAnnually
Senior
Los Angeles, CA, USA
Hybrid position based in Los Angeles.
- Bachelor's degree in marketing, business, or a related field; Master's degree preferred
- 10+ years of experience in loyalty programs
- 5+ years of experience in partnership management
- 5+ years experience as a people manager of a significant team size (~30+)
- Excellent interpersonal and negotiation skills
- Team player, fast learner, and highly flexible
- Develop a strategic vision for the loyalty program that aligns with the company's business objectives and enhances the overall customer experience
- Create, implement, and maintain a multi-faceted loyalty program that includes rewards, promotions, and exclusive perks to drive customer retention and brand loyalty
- Establish and maintain strategic partnerships with loyalty program market leaders to unlock new regions for distribution
- Manage budgets and financial expectations of the loyalty program
- Update product vision and strategy quarterly and maintain a product development roadmap on portfolio and program levels
- Grow existing team and hire new experts a strong team to drive growth and align with the business strategy
- Collaborate with marketing, product, account, integration, and business development teams to drive the evolution of Xsolla's loyalty program
- Work closely with data analytics teams to gather insights and refine the program based on customer behavior and preferences
- Continuously improve cross-domain interactions between domains and products
- Develop and execute targeted communication strategies to engage and educate customers about the loyalty program
- Implement personalized communication tactics, including email campaigns, social media initiatives, and in-game messaging, to drive participation and loyalty
- Regularly analyze key performance indicators (KPIs) to measure the success of the loyalty program
- Utilize data-driven insights to identify areas for improvement and implement optimization strategies to enhance program effectiveness
- Identify and establish strategic partnerships to enhance the value proposition of the loyalty program
- Negotiate and manage relationships with external partners to expand the program's offerings and benefits
- Align with the Executive team leads to meet market and stakeholder expectations
Xsolla provides integrated payment solutions and tools specifically designed for video game publishers and developers. Their services include payment processing, fraud detection, and gamified experiences, which help clients monetize their games and engage players effectively. Xsolla operates in over 200 countries, supports more than 130 currencies, and offers services in over 20 languages, making it accessible to a wide range of clients from indie developers to large publishers. Unlike many competitors, Xsolla focuses on the unique needs of the gaming industry, ensuring that their products cater specifically to game monetization and player engagement. The company's goal is to enhance the gaming experience for players while providing developers with the tools they need to succeed in a competitive market.
Company Stage
N/A
Total Funding
$914K
Headquarters
Los Angeles, California
Founded
2005
Simplify's Take
What believers are saying
- Xsolla's strategic acquisitions and partnerships, such as with LF.Group and Gcore, position it for significant growth in global game distribution and community engagement.
- The introduction of the Mobile SDK and collaboration with Curve Games highlight Xsolla's commitment to innovation and support for indie game developers.
- Xsolla's quarterly insights report provides valuable industry trends and data, enhancing its reputation as a thought leader in the gaming sector.
What critics are saying
- The competitive landscape of video game commerce is intense, with major players potentially overshadowing Xsolla's market presence.
- Integration challenges from acquisitions like LF.Group could disrupt operations and slow down innovation.
What makes Xsolla unique
- Xsolla's acquisition of LF.Group enhances its digital solutions for gaming communities, setting it apart from competitors focused solely on game development or distribution.
- The launch of Xsolla Mobile SDK simplifies in-app and out-of-store payments, providing a unique edge in mobile game monetization.
- Partnerships with companies like Gcore and Curve Games expand Xsolla's global reach and distribution capabilities, distinguishing it from other video game commerce platforms.
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