End User Services & Support Senior Associate

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:
 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

 The Impact you will have in this role:

We are seeking a highly skilled and motivated professional with extensive experience in the Microsoft Power Platform, SharePoint Online, and developing/maintaining Organization Intranet site to join our team. The ideal candidate will play a key role in designing, developing, and maintaining business-critical applications and solutions that drive operational efficiency and collaboration across the organization.

Key Responsibilities:

• Design, develop, and maintain custom applications using PowerApps (both model-driven and canvas apps).
• Automate business processes using Power Automate (Flow), including integration with external systems and services.
• Implement solutions leveraging Microsoft Graph API and RESTful services for advanced data connectivity.
• Develop and customize solutions using the SharePoint Framework (SPFx).
• Manage SharePoint Online administration, including site collections, permissions, and content lifecycle.
• Utilize PowerShell and PnP scripting for automation, deployment, and administrative tasks.
• Ensure compliance with SharePoint Online security and governance best practices.
• Support site migrations and implement scalable, secure, and user-friendly solutions.
• Lead the design, development, and ongoing management of the organization’s intranet portal.
• Collaborate with stakeholders to ensure the intranet meets communication, collaboration, and knowledge-sharing needs.
• Implement enhancements to improve user experience, accessibility, and content discoverability.
• Monitor site performance, usage analytics, and continuously optimize for engagement and efficiency.
• Strong understanding of Microsoft 365 services, including Azure Active Directory, Exchange Online, and Microsoft Teams.
• Integrate solutions across the Microsoft 365 suite to support cross-platform workflows and collaboration.
• Test and debug applications to ensure high performance, reliability, and user satisfaction.
• Create and maintain technical documentation, user guides, and training materials for developed solutions.

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Strong understanding of Microsoft 365 ecosystem, including Azure AD, Exchange Online, and Microsoft Teams.
• Experience with MS Graph API, REST services, and integration of external data sources.
• Familiarity with cloud development practices and modern web technologies.
   

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range: Salary will be Commensurate with Experience