Network Engineer 1

• Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support. 
• Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
• Able to Identify opportunities for continuous improvement of the current network and/or systems facilities.
• Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
• Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
• Provides detailed reports on network operational status, and milestones related to project completion.
• Capable of remote site support for off-site personnel and customers.
• Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. 
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. 
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
• RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
• MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

Level Definition

Position Title: Network Engineer I

Grade: E05

Additional Job Requirements:

This is an entry level position within the Network Engineer discipline.  Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff. Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs.

Essential Duties for this position:

20% Configures equipment and infrastructure related to a specific technical discipline in support of network operations and projects.

20% Supports and manages escalations.

15% Provides remote support for off-site personnel and customers.

15% Uses network monitoring tools, troubleshooting network and/or system outages and scheduling updates.

10% Develops and updates documentation and support materials.

10% Provides detailed reports on network operational status, and milestones related to project completion.

10% Coordinates with project management and engineering teams on a regular basis and assists with the design and implementation of new solutions and continual improvement of the current network and/or systems facilities.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in Computer Technologies, Electrical Engineering, or relevant field. *
• Minimum of one (1) year experience in the field or related background. *

Preferred:

• Experience within the telecommunications industry.
• Other telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. 

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.  
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers. 
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. 

DISCLAIMER:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

CTO Operations Addendum: 

Additional Engineer Job Duties & Disciplines

• Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center)/ NOC.
• Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.
• Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.
• Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.
• Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. 
• Experience, ongoing training and focus on the included technology addendums.
• Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center).
• Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.
• Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.
• Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.
• Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. 
• Experience, ongoing training and focus on the included technology addendums.

CTO PMO & Construction Management: 

Additional Engineer Job Duties & Disciplines

• Provide technical leadership and escalation support for various delivery and engineering groups as well as technical training and mentorship to team members.
• Define, design, and implement network and/or system facilities utilizing standard engineering concepts of availability, efficiency, scalability, and security.

CTO Planning & Engineering: 

Additional Engineer Job Duties & Disciplines

Provides technical expertise and strategic insight in the planning, development, and implementation of engineering solutions. This role bridges the gap between technology planning, project execution, and system optimization, ensuring that the organization's infrastructure aligns with its long-term goals and innovation strategies.

Collaborates with cross-functional teams, including software developers, systems engineers, and product managers, to design, evaluate, and implement complex technological solutions. Focuses on the technical and strategic planning of engineering initiatives, helping define and deliver projects that enhance the company's technology infrastructure, improve operational efficiency, and drive business growth.

• System Design & Analysis
• Quality Assurance & Testing
• Security Engineering
• Network & Infrastructure Engineering
• Performance & Capacity Planning
• Automation & Scripting
• DevOps & Continuous Improvement
• Training & Development

CTO – Network Engineer:

This role is part of CTO focused on technology related to Network Engineering. 

Protocols & Standards:

MPLS                      QoS                       802.11 ax/ac/n         TCP/ UDP

HSRP/ VRRP             TCP/ IP                   LACP                      VPRN/ VPN- BGP

eBGP/ iBGP              RIP                        OSPF                      RSVP/ LDP

ISIS                       Mulitcast                 LACP                      VPLS             

EIGRP                     MC-LAG

Hardware and Software:

Nokia                     Juniper                   Cisco                      Extreme Networks

Wireshark                Reverbed                Palo Alto

Preferred Certifications:

CNNA                     JNCIA                     JNCDA                    JNCIE                     

CCNP                      PCNSA                    JNCIP                     PCNSE                    

CCIE                      NSR I/ II                NSRA                     JNCIS 

CTO– Transport Engineer:

This role is part of CTO focused on technology related to Transport and Access Engineering.

Protocols & Standards:

TDM/ FDM               TCP/ UDP                DAA                       OSPF

802.11 ax/ac/n         QoS                       DPoE                      BGP

IS-IS                      Ethernet                  CWDM/ DWDM         T-Carrier        

MPLS                      SONET                    T-Carrier

Hardware and Software:

Nokia                     MetaAssist               Actellis                    Fujitsu           

Cisco WLC               Ciena                      Turin/ TransNav       Calix/ CMS     

Ribbon

Preferred Certifications:

Nokia NRS               CCNP                      PCNSA                    NSRAJNCDA   

SCTE                      JNCIP                     PCNSE                    JNCIS  

CMTS                     CCIE                      NSR I/ II                 CCNA

JNCIA                    JNCIE 

CTO– Access Engineer:

This role is part of CTO focused on technology related to Transport and Access Engineering.

Protocols & Standards:

xDSL                      TCP/ UDP                DOCSIS                  HFC

802.11 ax/ac/n         QoS                       OSPF                      DPoE                      

BGP                       IS-IS                      Ethernet                  CMTS            

PON                       MPLS

Hardware and Software:

Vecima                   Arris                       GPON/ xPON            CommScope

Preferred Certifications:

Nokia NRS               CCNP                      PCNSA                    SCTE                      

JNCIP                     PCNSE                    CMTS                     CCIE             

NSR I/ II                 CCNA                     JNCIS                     NSRAJNCDA                      

JNCIA                     JNCIE                     Arris DOCSIS  

CTO – Systems Engineer: 

This role is part of CTO focused on technology related to systems engineering.

Protocols & Standards:

SMTP                     NTP                       DHCP                     NFS

DNS                       SNMP (prefer v3)      SMB

Hardware and Software:

Understanding of Data Center Server Hardware

Understanding of Data Center Power Systems

Familiar with Data Center Racks / Hardware

Soft Ware Development

Network Management (NMS)

Network monitoring (Grafana, Statseeker, Cacti, ZenOSS, etcetera)

NetApp                   Cisco, UCS, Adtran, AudioCodes

Power BI                 Python/ JAVA/ Perl/ bash shell scripting

BIND                      Linux/ Unix (Solaris, Centos, RedHat, Ubuntu)

Kibana                    vSphere, vCloud, vCenter               

Windows Server        VMWare, Xen, KVM, QEMU             

Preferred Certifications:

Red Hat Cert System Admin                     VMware Cert Professional Advance

VMware Cert Professional                        CompTIA Linux+

CTO – VoIP Engineer: 

This role is part of CTO focused on technology related to VoIP engineering.

Protocols & Standards:

SIP                        HTTPS                    MGCP  H.3.23          ACL              

WAV                      EIGRP                     SCCP                      VLAN

SNMP                     OSPF                      XML                       RTP              

QoS                        SMTP                     ISDN                      Static Routing

Hardware and Software:

Business Edition 6k & 7k UCS                    Cisco Emergency Responder

Cisco Unified Comms Serviceability             Cisco Unified Contact Center Express

Cisco Unified Comms Admin                     Cisco Expressway C

Cisco Unified Comms OS Admin                 Cisco IM & Presence

Cisco Real Time Monitoring Tool                Cisco Finesse

Cisco Expressway E                                Cisco CUBE

Cisco Unity Connection                            Akkadian Provisioning Mgr

CCX Editor               BOC                       UNIMAX Pro             CUBAC

AudioCodes SBC       Adtran SBC

Preferred Certifications:

CCIE Collaboration                                 Cisco CCNA              

AudioCodes Cert Assoc                            CCNP                      

AudioCodes Cert Professional

CTO – Satellite Engineer: 

This role is part of CTO focused on technology related to Satellite engineering. 

Protocols & Standards:

TCP                        QoS                       T1                         RF

UDP                       DHCP                     TDMA

Hardware and Software:

iDirect                     Comtech                 iSite                       iQ200

iMonitor                  Wireshark                iBuilder

Preferred Certifications:

CCNA                     CCNP                      CCIE

CTO – Core Voice Engineer: 

This role is part of CTO focused on technology related to Core Voice engineering. 

Protocols & Standards:

SIP                        TCP                        SDP                        UDP

RTCP                      MGCP                     SS7                        T1

H.248                     OC12                      Codes (AMR, G.711)

Hardware and Software:

MetaSwitch              Redcom                  5ESS                      Wireshark

Preferred Certifications:

CTO – Wireless Cellular Engineer: 

This role is part of the CTO Technical Resolution Team responsible for escalation support focused on technology related to Cellular. 

Protocols & Standards:

Diameter                          GTP                       UDP                       SCTP            

SCCP                                RRC                       GRE                       VoLTE           

MGCP                               3GPP                      TCP                        VoWIFI

RANAP                             S1-AP

Hardware and Software:

BTS                                 GGSN                     HSS                        SGSN            

AAA                                 Linux/ Unix              ePDG                      PCEF             

StarSolutions                     PCRF                      MSC                       Wireshark      

Nortel                              eNB                       IMS                        NodeB          

MME                                SGW                      RNC                       SPR              

PGWNetscout (nG1, nBA, nSA, Truecall)

Preferred Certifications:

CTO – IP Engineer: 

This role is part of CTO focused on engineering design and implementation services necessary to support the company’s IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services.   

Protocols & Standards:

BGP              ISIS              OSPF            EIGRP

Transport Technologies:

Ethernet        SONET          TDM             Fiber   

Microwave     Satellite         Wi-Fi             Cellular

Layer-2 Ethernet Technologies:

VLANs           STP              LACP            MC-LAG

Preferred Certifications:

Cisco CCNA              Nokia NRS I             Brocade BCNE 

Juniper JNCIA          Professional Engineer (PE)

CTO – Alarming & Automation Engineer: 

This role is part of CTO focused on the alert and alarming systems like Assure1, and automation process improvement.

Protocols & Standards:

Network monitoring tools like Assure1

Python                             RunDeck                    SNMP                      ICMP

DNS                                  DHCP                        

Hardware and Software:

Understanding of alarm monitoring systems like Assure1

Familiar with Data Center Hardware

Software Development

Network Management (NMS)

Network Monitoring (Assure1, Orion, Statseeker)

Python Scripting

Preferred Certifications:

PCEP - Certified Entry-Level Python Programmer

PCAP - Certified Associate in Python Programming

Oracle Certification

VMware Certified Professional