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Conduent

BPO and digital solutions provider

Claims Module Senior Business Analyst

Business AnalysisConfirmed live in the last 24 hours
Full-timeRemote in USARemote

About the Job

Requirements

  • Strong healthcare domain experience and knowledge of Medicaid and Medicare.
  • Hands-on experience with claims processing and adjudication processes.
  • Experience with reference codes and data sets required in claims adjudication.
  • Prior experience or understanding of configuring benefits or programs in claims systems across various subsystems.
  • Ability to run queries, perform basic system analysis, and conduct root cause analysis.
  • Ability to work closely with clients and the development team through development stages, conduct demos at milestone completion, and track and close feedback from demos.
  • Excellent written and spoken communication skills and ability to multitask across internal team and client priorities.
  • Ability to work with development, architecture, and design teams to define the graphical user interface view and platform requirements.
  • In-depth understanding of claims and the claims lifecycle, including members, providers, paper and EDI X12 claim submission, adjudication, the finance payment cycle, and reporting.
  • Knowledge of professional, dental, institutional, pharmacy, encounter, and capitation claim types.
  • Knowledge of EDI X12 claim formats 837P, 837I, 837D, 835, 834, 270/271, and 276/277.
  • Familiarity with claims systems such as CMdS, GHS, and Facets.
  • SQL skills to validate backend table data, including claim status, payment details, members, providers, and benefit plans.
  • Experience with EDI tools to validate X12 files.
  • Understanding of interface testing, data flow between systems and formats, and tools such as Postman.

Responsibilities

  • Drive the claims module and process and provide domain knowledge.
  • Analyze business requirements.
  • Design and develop documentation, ensure process quality, and coordinate with customers.
  • Provide guidance throughout the entire life cycle while working in a team environment.
  • Meet customer expectations and troubleshoot application problems.
  • Assist customers with implementation decisions.

Desired Qualifications

  • At least 8 years of healthcare experience, especially in the MMIS domain.
  • Ability to develop new solutions as needed.
  • Ability to validate test scenarios, test plans, and test data.
  • Ability to review requirements and documentation and create a Requirements Traceability Matrix (RTM).
  • Ability to engage effectively with QA and development teams, clients, client end users, and business units.
  • Ability to assess current product functionality against market trends and regulatory requirements for future product versions.
  • Ability to drive and communicate requirements for product features with technical teams and architects.
  • Ability to collaborate with cross-functional teams.

About the Company

Conduent

BPO and digital solutions provider

Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.

Company size
10,001+
Company stage
IPO
Headquarters
Florham Park, NJ
Founded
2017

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