A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
The candidate must be a fresh graduate or entry-level candidate.
Basic understanding of IT infrastructure, networking, and troubleshooting is required.
Basic knowledge of Microsoft 365 and networking is an advantage.
The candidate must be willing to learn and develop technical skills in an IT infrastructure and technical support environment.
Responsibilities
Provide basic IT help desk and technical support to users.
Support Microsoft 365, Outlook, email, Teams, SharePoint, and OneDrive.
Assist with Microsoft 365 administration and user account support.
Support Veeam backup activities and basic backup monitoring.
Assist with website and domain administration and publishing.
Monitor and report basic email security issues, including spoofing, spam, and scams.
Assist with network support, including switches, wireless access points, VLANs, and DHCP.
Support Cisco Meraki, Cisco switches, and Cisco access points.
Assist with VPN and network security troubleshooting.
Provide basic support for printers, CCTV/DVR, and other IT hardware.
Troubleshoot user and network issues and escalate incidents when required.
Document IT environments, configurations, incidents, and troubleshooting activities.
Maintain basic IT reports using Excel, pivot tables, graphs, and charts.
Assist in identifying security vulnerabilities and supporting EDR/MDR security solutions.
Explore practical use of Microsoft Copilot and AI tools while following security and governance requirements.
Location: Onsite – Muscat, Oman Nationality: Omani Nationals Only Experience: Entry-level Employment Type: Full-Time
About the Role
KalSoft is looking for a Junior Infrastructure Trainee Engineer to join our team in Muscat. This is an entry-level opportunity for an Omani national with a background in Computer Science, IT, or a related field who is interested in developing practical skills in IT infrastructure, Microsoft 365, networking, backup, and technical support. The ideal candidate should be a quick learner with good problem-solving and communication skills.
Key Responsibilities
Provide basic IT help desk and technical support to users.
Support Microsoft 365, Outlook, email, Teams, SharePoint, and OneDrive.
Assist with Microsoft 365 administration and user account support.
Support Veeam backup activities and basic backup monitoring.
Assist with website and domain administration and publishing.
Monitor and report basic email security issues, including spoofing, spam, and scams.
Assist with network support, including switches, wireless access points, VLANs, and DHCP.
Support Cisco Meraki, Cisco Switches, and Cisco Access Points.
Assist with VPN and network security troubleshooting.
Provide basic support for printers, CCTV/DVR, and other IT hardware.
Troubleshoot user and network issues and escalate incidents when required.
Document IT environments, configurations, incidents, and troubleshooting activities.
Maintain basic IT reports using Excel, pivot tables, graphs, and charts.
Assist in identifying security vulnerabilities and supporting EDR/MDR security solutions.
Explore practical use of Microsoft Copilot and AI tools while following security and governance requirements.
Requirements
Omani National only.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Fresh graduate or entry-level candidate.
Basic understanding of IT infrastructure, networking, and troubleshooting.
Basic knowledge of Microsoft 365 and networking will be an advantage.
Good communication and problem-solving skills.
Willingness to learn and develop technical skills in an IT infrastructure and technical support environment.