Senior Support Analyst - Sales & Research, IT

Key Areas of Responsibilities

On-the-ground Coordination

• Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development teams.

• Coordinate operational activities, ensuring alignment of technology deliverables with business priorities in all three domain
  
  Operational Standards & Culture

• Ensure all Research and Asset Management IT teams maintain TechOps standards and procedures.

• Foster a DevOps mindset and culture across the Sales, Research, and Asset Management technology functions for greater automation, collaboration, and operational efficiency.
  
  Container Runtime & Development Pipeline Automation:

• Work with developers to properly onboard applications into the production environment — including research publication tools, sales enablement platforms, and asset management investment systems.

• Coordinate deployment processes for containerized environments within Research and Asset Management IT (manage container image repositories, version control, and CI/CD pipelines).

• Influence and coach developers to improve logging, application performance metrics, and error diagnostics to strengthen operational reliability in client-facing systems and investment platforms.
   

Requirements

• Bachelor’sdegree or above in IT, Computer Science and any related discipline.

• 5 – 8 years experience in application support, preferably in banking /FI.

• Database skills: Postgres, Oracle.

• Strong Unix scripting for automation and operational support.

• Experience with containerized environments (Docker).

• Familiarity with Elastic Search, Logstash, Kibana stack (good to have).

• OS knowledge: Windows 10/7, Red Hat Enterprise Linux (RHEL).

• Experience with Kettle Pentaho for ETL and reporting.

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