Front Office All-rounder

Job Description

The successful candidate will: 

• An ability to work morning, afternoon and night shifts across a 7 day roster. 

• An open, unrestricted driver's licence. 

• Be customer focused. 

• Have great attention to detail. 

• Be reliable and well groomed. 

• Be a strong team player with excellent communication and interpersonal skills. 

• RSA certificate

What you will be doing: 

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.   

• Attend to all incoming calls  in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.   

• Maintain strict security procedures to ensure guest confidentiality and safety. 

• Welcome guests, carry luggage, park and retrieve guests’ cars, explain the facilities of the Hotel, provide tourism information and dining/entertainment recommendations to our Guests as required. 

Qualifications

Additional Information

ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL

Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.