Suncoast Skin Solutions

Providing medical, surgical, and cosmetic dermatology

Front Desk Administration

Clinical Support & Patient AdministrationPosted on Nov 11

Full-timeJacksonville, FL, USA$17 - $19

About the Job

Requirements

A high school diploma is required.
Knowledge of computer programs, electronic medical record systems, customer service, verbal communication, and clinical terminology is preferred.
At least one year of experience in a clinical administrative and customer service field is preferred.
Basic computer skills and typing at a minimum of 45 words per minute are required.
The role requires prolonged sitting, standing, and walking; occasional travel; multitasking; repetitive head, neck, hand, wrist, and arm motions; extensive reading, writing, and typing; lifting up to 25 pounds; and frequent use of office administrative equipment.
The role requires maintaining confidentiality, documenting accurately, following appropriate guidelines for releasing patient information, and practicing within the scope of education, training, and personal capabilities.
The role requires awareness of federal and state health care legislation and regulations, including OSHA, HIPAA, and CLIA.

Responsibilities

Greet patients professionally and help them, supporting efficient and timely office entry and quality patient care and customer service.
Answer phones within three rings and schedule appointments.
Verify and scan insurance cards and driver’s licenses.
Distribute appropriate literature and information forms to patients, and check forms for accuracy and completion.
Review patient benefits and eligibility at check-in and check-out.
Enter accurate patient demographic and financial information.
Run insurance eligibility checks to confirm active coverage and determine whether a referral or authorization is needed.
Obtain referrals or authorizations required by insurance before the patient is seen.
Collect appropriate patient payments and balances owed.
Enter charges and payments into the billing system.
Scan encounters, clinical notes, and operative notes into the system.
Schedule follow-up appointments.
Work no-show, cancellation, and recall reports.
Ensure full utilization of the provider’s schedules.
Balance end-of-day cash, check, and credit-card transactions against encounter forms.
Generate daily batch reconciliations for manager or accounting review.
Provide back-up for check-in and check-out.
Maintain a neat and tidy waiting room.
Attend team meetings and mandatory in-service training and education.
Adapt communication to patients’ individual ability to understand, recognize and respect cultural diversity, and use professional telephone etiquette and medical terminology appropriately.
Maintain punctual attendance and follow time-clock procedures.
Conduct oneself in accordance with the employer’s employee handbook.

Desired Qualifications

Knowledge of computer programs, electronic medical record systems, customer service, verbal communication, and clinical terminology.
At least one year of experience in a clinical administrative and customer service field.

Job Description:

Job Title: Front Desk Administration

Location: Jacksonville

Travel Required: Regional as needed

Position Type: Full Time

Job Description: To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office’s setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.

Role and Responsibilities

Administrative

Greets all patients in a professional, friendly manner
Answers phones within a maximum of 3 rings; schedule appointments
Verifies and scans insurance cards and driver’s license
Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion
Reviews patient benefits and eligibility at check-in and check-out
Enters accurate patient demographic and financial information
Runs insurance eligibility to ensure active and if a referral/auth is needed
Obtains referrals/authorizations if required by insurance prior to the patient being seen
Collects appropriate payments and balances owed by patients
Enters charges and payments into billing system
Scans encounters/clinical/op-notes into the system
Schedules follow up appointments
Works no show, cancellation and recall reports
Ensures full utilization of the Provider’s schedules
Balances out end of day business (cash/check/cc) with encounter forms
Generates daily batch reconciliation to be reviewed by Manager/Accounting
Serves as back-up for check-in and check out
Ensures a neat/tidy waiting room

Professional

Demonstrates initiative and responsibility
Able to perform repetitive tasks without loss of focus
Adheres to ethical principles
Time Management
Adapts to change
Attends all team meetings and mandatory in-service training/education
Basic computer skills/ Type minimum 45wpm

Communication

Recognizes and respects cultural diversity
Adapts communication to individual’s ability to understand
Uses professional, pleasant telephone etiquette
Uses medical terminology appropriately
Treats all patients and co-workers with compassion, empathy, and mutual respect
Projects a professional manner and image
Consistent attendance and punctuality/ Adherence to time clock procedures

Legal

Maintains confidentiality and documents accurately
Uses appropriate guidelines for releasing patient information
Practices within the scope of education, training and personal capabilities
Conducts self in accordance with Suncoast’s Employee Handbook.
Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA

Core Competencies

Efficiency
Attention to details
Organized
Punctual
Takes initiative, proactive
Team Player
Honesty/Integrity
Flexible
Calm under pressure
“A Doer”, persistence
Problem solver, Strategic thinking, Creativity
Analytical skills
Clear and concise communication/Listening skills
Quick Learner, Intelligence
Follow through on commitments
Enthusiastic, Friendly, Positive attitude
Openness to advice and constructive criticism
Strong work ethic

Physical Demands

Prolonged Sitting/Standing/Walking
Occasional travel
Multitasking
Repetitive head, neck, hands wrists and arm motion/rotation
Extensive reading, writing, typing required
Lifting to 25lbs
Frequent use of office administrative equipment

Qualifications and Education Requirements:

High school diploma. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred. A minimum of 1 year in a clinical administrative and customer service field preferred.

This is the compensation range for this position.

Compensation Range

$17—$19 USD

Compensation Range 17 - 19 USD

About the Company

Suncoast Skin Solutions

Providing medical, surgical, and cosmetic dermatology

Suncoast Skin Solutions is a network of dermatology clinics in Florida offering medical, surgical, and cosmetic skin care. It focuses on skin cancer prevention, detection, and treatment, especially Mohs micrographic surgery, and operates from offices equipped with surgical suites and CLIA-certified laboratories for on-site testing. The company generates revenue from patient payments and insurer reimbursements, and has grown by acquiring or partnering with retiring doctors and providing operational support like administration, marketing, and billing so physicians can focus on patient care. Compared with competitors, Suncoast builds scale through a Florida-wide presence and in-house surgical and lab capabilities, allowing for streamlined, one-stop care under many clinics. Its goal is to expand its footprint across Florida while continuing to offer comprehensive dermatology services that cover medical, surgical, and cosmetic needs.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Tampa, FL
Founded: 2008

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