Technology Support

Job Description

Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.   

Accountabilities

• Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.  .
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Technology Analyst within Turkey Technology Support at Barclays, where you will provide application and technology support across trading platforms and business processes. You will use your technical expertise across databases, operating systems and applications to support the stability and effective operation of the technology environment, working with a range of trading technologies and platforms.

To be successful as a Technology Analyst, you should have:

• Turkish language proficiency is mandatory
• Extensive experience supporting Order Management Systems (OMS) and trading applications, including order entry, execution, allocation, trade lifecycle workflows, exchange connectivity, and production issue investigation
• Proven experience providing front-office and trading desk support within a time-critical production environment
• Good working knowledge of databases and SQL, particularly Oracle, together with Microsoft Windows Server, including basic troubleshooting and data analysis
• Experience supporting Production, UAT, and Disaster Recovery (DR) environments, including application deployments, configuration changes, release activities, testing, and production incident troubleshooting
• Extensive experience providing onsite IT and end-user support, including Windows desktops and laptops, printers, peripherals, local applications, and connectivity issues
• Practical knowledge of TCP/IP, DNS, routing, firewalls, ports, and network connectivity troubleshooting, with the ability to work effectively with specialist network teams when required
• Experience working in a regulated financial-services environment, with a practical understanding of change management, incident management, access controls, and risk and control processes

Some other highly valued skills may include:

• Experience in a financial institution
• Experience supporting or integrating with stock exchanges, clearing houses, regulatory platforms, and other external financial-market systems
• Good understanding of FIX messaging, order flows, and exchange and trading connectivity
• Experience coordinating with third-party vendors and global technology teams to investigate and resolve application, infrastructure, and connectivity issues
• Advanced Excel and VBA skills, including experience with data analytics in Excel
• Financial knowledge of Fixed Income and Futures products, including end-to-end trade workflows
• Understanding of financial product risk management, financial instrument pricing, and market data concepts within front-office applications

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Turkey, Istanbul.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community. We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.