Director of Admissions and Referrals

Responsibilities

Director of Admissions and Referrals

Arrowhead Behavioral Health is a private behavioral health treatment facility located just outside of Toledo in historic Maumee, Ohio. We are dedicated to providing comprehensive psychiatric treatment and chemical dependency services to adults age 18 and older. Located on eight lush acres in Arrowhead Park, our facility offers a private, confidential and non-institutional environment conducive to healing and recovery.

Visit us online: https://arrowheadbehavioral.com/

Director of Admissions & Referrals is responsible for leading and overseeing assessment and referral operations at a psychiatric and chemical dependency hospital. This role provides direction to staff delivering psychiatric and substance use assessment services, including clinical evaluations, crisis intervention, and appropriate referrals as well as supervises reception team. The position works closely with medical staff, department leaders, and hospital administration, and serves as a key liaison with treatment teams, external case managers, managed care organizations, and other hospital intake departments to support timely, coordinated patient access to care.

Qualifications

Qualifications:

Education: Bachelor’s degree in Nursing, Master's degree prefered.  Master's degree in Social work with LSW in Ohio.

Experience: A minimum of three (3) years’ experience in field and a knowledge of psychiatric and chemical dependency treatment principles, preferred.  Supervision experience required, 2 years of experience.

Licensure:  Must have valid Registered Nurse in OHIO or Licensed Social Worker in OHIO

Knowledge Skills and Abilities:

• Knowledge of assessment and referral techniques and accepted procedures
• Knowledge of patient assessment, family motivating treatment planning techniques
• Knowledge of external review organizations (i.e. managed care, Medicare, Medicaid, state gatekeep for Medicaid).
• Knowledge of patients’ rights, advanced directives, adult and child abuse laws, and emergency detention.Knowledge of complex patient care planning.
• Knowledge and utilization of crisis intervention techniques.
• Knowledge of payor resources and financial planning.
• Excellent organizational and interpersonal communication skills.Excellent leadership and negotiation skills.
• Skill in interacting with multiple individuals with diversified roles and perspectives.
• Skill in organizing and prioritizing workloads to meet deadlines.

Hours are based on departmental and facility needs and may include day, evening, and weekend hours, as directed by the CEO.

Full Time, Salaried Position.

Arrowhead Behavioral Health offers an excellent time off plan, medical, dental, vision, employee assistance program, life insurance, short and long term disability benefits and 401(k) plan for full time and part time employees.

PRIMARY RESPONSIBILITIES

• Directs the screening of potential patients for admission into the program and initiate the integrated assessment process.
• Assists administration, physicians and clinical staff in the assessment of pending admits to determine appropriateness of level of care and communicates pending admissions.
• Use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate. 
• Plans, coordinates and evaluates direct and indirect facility assessments and patient admissions.
• Ensures that all vital patient assessment information is referred accurately to the attending physicians, and that patient historical information obtained is complete to facilitate an accurate determination for the appropriate level of care.
• Prepares morning meeting reports to communicate pertinent census information, referral sources, pending admissions and follow-up action pending admissions, pending discharges and nature of discharge.
• Collaborate with the Director of Business Development to develop, implement and monitor a target-marketing plan for the program.
• Consult with the business office and/or admission staff as needed to clarify data and ensure the insurance verification process is complete to the best of staff ability.
• Assure that hiring, disciplinary actions and termination procedures are conducted in accordance with hospital policies.
• Ensure the department meets JCAHO, Ohio Department of Behavioral Health, Medicare/Medicaid and federal and state regulatory requirements.
• Ensure that all deficiencies identified through the performance improvement analysis are addressed with appropriate problem solving actions.
• Demonstrates a professional attitude and support the objectives of the Facility's marketing and guest relations philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community and referral sources.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

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