Air Charter Service

Global passenger and cargo aircraft charters

Luxury Travel Sales Team Leader

Account ExecutiveConfirmed live in the last 24 hours

Full-timeSurbiton, UKNo salary listedIn-person

About the Job

Requirements

Previous experience sourcing leads, cold calling, and direct selling is preferred.
Demonstrated leadership or supervisory experience and the ability and ambition to build and lead a team are required.
Clear written and verbal communication skills and strong numeracy skills are required.
A keen interest in major global destinations and travel products, and an interest in progressing a career within the travel industry, are required.
An organized and disciplined approach to workload and time management, including balancing multiple factors, is required.
Willingness to work outside regular working hours when necessary is required.
Ability to work independently and collaborate with people inside and outside the company is required.
Ability to work toward individual and team goals and objectives is required.

Responsibilities

Manage a portfolio of high-value clients, including private aviation customers, and deliver a seamless end-to-end luxury experience.
Handle inbound, outbound, and referral-based leads to generate new business and build a base of repeat clients.
Drive business development through proactive outreach, networking, and relationship building.
Demonstrate expert knowledge of global travel products and provide tailored recommendations to clients.
Manage travel bookings from enquiry to completion, ensuring accuracy and service delivery.
Lead a team of up to four people and support senior management with scaling the business in the UK.
Support the recruitment and development of new travel consultants as the team expands.
Act as a senior point of contact for complex bookings, VIP requests, and escalations.
Build and maintain relationships with suppliers, partners, and internal stakeholders.
Work toward daily, monthly, and annual productivity and financial targets.
Follow company procedures methodically and chronologically to protect the company and its clients.
Make prompt, clear decisions in a sometimes pressurized environment, including decisions involving difficult choices or considered risks.
Take ownership of customers' in-destination experiences, including working outside regular hours when needed to ensure trips run successfully.
Represent the business at industry events, supplier meetings, and client engagements.

Desired Qualifications

Previous experience sourcing leads, cold calling, and direct selling.

Job Description

Managing a portfolio of high-value clients, including private aviation customers, delivering a seamless end-to-end luxury experience
Handling a mix of inbound, outbound, and referral-based leads to generate new business and build a strong base of repeat clients
Driving business development through proactive outreach, networking, and relationship building
Demonstrating expert knowledge of global travel products and delivering tailored recommendations to clients
Managing travel bookings from enquiry to completion, ensuring accuracy and exceptional service delivery
Leading a team of up to 4 people, while supporting Senior Management with scaling the business in the UK
Supporting the recruitment and development of new travel consultants as the team expands
Acting as a senior point of contact for complex bookings, VIP requests, and escalations
Building and maintaining strong relationships with suppliers, partners, and internal stakeholders
Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.
Maintaining a “Customer First” attitude and taking full ownership of our customers in-destination experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
Representing the business at industry events, supplier meetings, and client engagements

Qualifications

A high aptitude and passion for sales, with previous experience of lead sourcing, cold calling & direct selling preferred.
Demonstrated leadership or supervisory experience, with the ability and ambition to build and lead a team
Very clear written & verbal communication skills, as well as strong numeracy skills, are a requirement.
A keen interest in major global destinations, travel products & in progressing a career within the Travel Industry.
An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
A willingness to commit to the demands of the role – including (where necessary) working outside of regular working hours to get the job done.
Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment

Additional Information

WHAT IS IN IT FOR YOU

22 days holiday (increasing to 25 days after 1 year of service
2x "giving back" charitable days a year
Private healthcare and pension
Free onsite gym
Free Breakfast and Lunch in our onsite canteen “The Hangar”
Cycle to work scheme
Continued professional development

DIVERSITY AND INCLUSION

Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

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About the Company

Air Charter Service

Global passenger and cargo aircraft charters

Air Charter Service arranges passenger and cargo aircraft charters worldwide for governments, large corporations, royalty, and aid agencies. It coordinates tailored, end-to-end charter solutions by matching each request with suitable aircraft, crew, and routing, whether moving fans to a game or transporting oversized cargo, and handling VIP travel. The company operates from offices across multiple continents, using local knowledge to craft the best charter options for each region and client. Unlike many competitors, ACS combines a global network with deep regional expertise to offer customized, on-demand flights at scale, evidenced by over 30,000 flights per year and revenues exceeding $1 billion. Its goal is to provide flexible, reliable, and customized charter services worldwide to meet diverse transport needs.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1990

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