Senior Customer Quality Engineer

In This Role, Your Responsibilities Will Be:

• Serve as the central point of contact for customer quality topics, partnering with Sales, customers, and internal manufacturing teams to clearly define, assess, and resolve quality concerns.
• Gather, investigate, and analyze product performance and failure data, collaborating with Engineering and Manufacturing to develop structured failure analysis and corrective action plans.
• Lead cross‑functional teams across Quality, Engineering, Production, and Sales to conduct root cause analysis and implement effective corrective and preventive actions using structured problem‑solving approaches.
• Ensure customer feedback is clearly translated into actionable internal improvements through effective coordination and communication across teams.
• Participate in customer technical discussions and business reviews, representing the quality function while aligning internal stakeholders on commitments and timelines.
• Provide timely, transparent updates to customers and deliver clear, professional investigation and analysis reports that reflect collaborative team findings.
• Manage customer expectations related to quality targets, investigation progress, and closure of non‑conformities.
• Analyze quality data and trends to identify systemic risks and improvement opportunities across manufacturing and supply chain operations.
• Partner with Manufacturing and Process Engineering to drive continuous improvement initiatives focused on reducing defects and improving overall quality performance.
• Lead or support internal audits, lessons‑learned activities, and preventive actions to reduce recurrence of customer issues.
• Provide onsite technical support at customer locations when critical quality issues arise, acting as Emerson’s representative while coordinating internal resources to support rapid resolution.
• Perform other responsibilities and special projects as assigned to support business and quality objectives.

 

Who You Are:

• You build strong partnerships by gaining trust and working effectively across teams and cultures. You approach complex challenges with curiosity and structure, using data and collaborative problem‑solving to identify practical solutions. You communicate clearly and confidently with both technical and non‑technical stakeholders, balancing customer needs with business priorities. You take ownership of outcomes, adapt well in dynamic environments, and remain focused on continuous learning and improvement.

 

For This Role, You Will Need:

• Bachelor’s degree in engineering (Mechanical, industrial or related field) required, master’s degree is preferred. 
• Minimum of 5 years of experience in Quality Engineering, preferably in a customer- facing role
• Proven experience in cross-departmental coordination (working with Sales. R&D, and operations) to resolve complex issues.
• Experience leading a team is a plus
• Strong project management skills with the ability to lead teams without direct authority
• Good written and verbal communication skills in Mandarin and English.
• Quality and engineering mindset on problem-solving.
• Ability to communicate between the customer and internal multi-discipline teams.
• Ability to travel to customer sites as required

 

Our Culture & Commitment to You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that phenomenal ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 
• We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.