Front Desk Agent

Description

Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest.

Are you passionate about hospitality and delivering exceptional guest service? We're looking for a Full-Time Front Desk Agent to join our team in a fast-paced, guest-focused environment! As the first point of contact for our guests, you'll play a key role in creating a welcoming and memorable experience from arrival through departure.

Please Note: This position requires full schedule flexibility, including the ability to work morning, evening, overnight, weekend, and holiday shifts based on business needs. Applicants must be available to work any shift assigned.

Responsibilities:

• Greet and assist guests with check-ins, check-outs, reservations, and general inquiries.
• Deliver exceptional customer service by resolving guest concerns promptly and professionally.
• Process payments, verify guest information, and maintain accurate guest records.
• Coordinate with Housekeeping, Engineering, and other departments to ensure an outstanding guest experience.
• Answer incoming phone calls and respond to guest requests in a timely and courteous manner.
• Maintain a clean, organized, and professional front desk area.
• Follow Marriott brand standards and hotel policies to ensure operational excellence.
• Accurately balance cash and complete shift responsibilities, including overnight audit support when assigned.

If you have excellent communication skills, enjoy working in a team environment, and thrive in a role where no two days are the same, we'd love to meet you!

Why Work with Us?

As part of our team, you'll enjoy:

• Competitive hourly wage
• Medical, dental, vision, and 401(k) plan options
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• The opportunity to connect with guests from around the world in a thriving business and leisure destination
• Free parking
• Free lunch
• Hotel discounts
• Daily Pay – get paid every day!

Requirements

• Must be available to work a fully flexible schedule, including AM, PM, overnight, weekends, and holidays.
• Previous hotel front desk or hospitality experience preferred.
• Comprehensive knowledge of hotel operations and guest services preferred.
• Strong communication, customer service, and interpersonal skills.
• Ability to remain calm and professional while handling multiple priorities in a fast-paced environment.
• High school diploma or equivalent preferred.
• Basic computer proficiency and ability to learn hotel property management systems.
• Knowledge of applicable federal, state, and local health, safety, and legal regulations.
• Ability to obtain required licenses and certifications, if applicable.
• Bilingual skills are a plus.
• CPR and First Aid certification preferred.

EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, veteran status, or disability status.