Full-Time

Head of Product

Posted on 9/5/2024

Shelf

Shelf

201-500 employees

Knowledge management solutions using Generative AI

Enterprise Software
AI & Machine Learning

Compensation Overview

$190k - $250kAnnually

+ Bonus + Equity Grant

Senior, Expert

Stamford, CT, USA

Hybrid position may require onsite presence as needed.

Category
Product Management
Product
Required Skills
Sales
Product Management
Marketing
SCRUM
Requirements
  • 7-10 years of experience as a Product Manager and Leader in a B2B SaaS product company
  • Previously led a Product Management Team (e.g., familiarity with managing scrums), and open to being disrupted
  • Forward-looking, philosophical thinker
  • Highly intellectual.
  • Makes tactical decisions based on feedback that comes up.
  • Passionate, humbled, and energized by the pace and change of the field of AI
  • Life-long learner, with diversified interests/experience (beyond work and Product Management)
  • Has experience with and knows how to work in a founder-run company
  • Nice to have: Ex-founder background (this position reports directly to the CEO)
Responsibilities
  • executing on the product vision and strategy
  • overseeing product roadmaps
  • managing cross-functional teams
  • driving user-centered design
  • Collaboration with stakeholders such as Engineering, Marketing, Sales, and Customer Success is essential.

Shelf.io specializes in optimizing organizational knowledge through its knowledge management products. The technology uses Generative AI to evaluate content quality from various sources, ensuring that agents, chatbots, and customers receive accurate and consistent answers. This addresses the common issue of outdated or incorrect business content, which can be as high as 60%. By providing timely and reliable information, Shelf.io has demonstrated significant ROI for clients, with reported returns of $780,000 in the first year of use. The products also integrate with chatbots and self-service portals, leading to a 40% increase in customer inquiries resolved without human assistance. Shelf.io's goal is to enhance agent productivity and improve customer self-service by leveraging AI, customer data, and automation.

Company Stage

Series B

Total Funding

$59M

Headquarters

New York City, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

21%
Simplify Jobs

Simplify's Take

What believers are saying

  • Shelf achieved a $780,000 ROI for clients in the first year of use.
  • Shelf's expansion to Frankfurt supports European clients with enhanced data management.
  • The 4x ARR growth led to a successful $52.5M Series B funding round.

What critics are saying

  • Emerging AI-driven platforms may erode Shelf's market share.
  • Data privacy concerns in the EU could impact Shelf's client trust.
  • Economic downturns may reduce IT spending, affecting Shelf's revenue growth.

What makes Shelf unique

  • Shelf's MerlinAI delivers answers directly through daily-used tools, enhancing productivity.
  • Shelf.io's Generative AI ensures accurate, consistent answers, optimizing organizational knowledge.
  • Shelf integrates with chatbots and self-service portals, increasing customer inquiry deflection by 40%.

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