Delivery Product Manager - Payments & Marketplace

Delivery Product Manager – Payments & Marketplace

Department: Product

Reports To: Vice President of Product and Strategy - Platform

Location: Austin, TX (Hybrid Preferred; Travel Required)

Work Authorization Notice: Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Delivery Product Manager for Togetherwork’s payments platform is responsible for defining, building, and embedding payment features and financial services offers across all of Togetherwork’s 20+ offerings that align with overall business strategy, customer needs, and market opportunities. This role owns the Payment feature and Financial Services Marketplace roadmap, oversees backlog prioritization, partners with cross-functional teams, and ensures successful launches and adoption of offers in close collaboration with individual Product teams, Payments and Sales. They will also participate fully in Scrum ceremonies, manage a detailed backlog, and collaborate deeply with cross-functional partners to bring high-quality features to life.

The Delivery Product Manager plays a key role in shaping customer experience, amplifying the voice of the customer, and monitoring product health and performance as well as supporting scrum teams for their products. This role requires excellent cross-functional collaboration, presentation skills, customer engagement, and occasional travel to conferences, customer meetings, or industry events as well as strong hands-on skills in Figma, mockups, and sprint-level execution.

Key Responsibilities

Roadmap Strategy & Product Planning

• Develop a clear, data-informed roadmap aligned to portfolio strategy and business goals for a new financial services marketplace and offers.
• Identify partner and customer problems, customer needs, and growth opportunities working across product teams and payments SMEs
• Translate strategy into actionable product requirements and prioritized themes.
• Partner with Senior Leadership to ensure direction supports long-term vision.

Team Leadership, Communication & Influence

• Serve as the day-to-day decision-maker for engineering teams on scope, priorities, and requirements.
• Communicate clearly and consistently with technical and non-technical stakeholders.
• Present product progress, sprint outcomes, and feature walkthroughs as needed.
• Build trust and shared accountability across distributed teams

Backlog Management, Delivery & Execution

• Work closely with Delivery and Product Managers to ensure initiatives stay on track and launch on time.
• Support Engineering teams by clarifying requirements and removing blockers.
• Collaborate with Designers to refine user stories and acceptance criteria.
• Translate roadmap initiatives into epics, user stories, and acceptance criteria.
• Own, prioritize, and maintain a detailed and groomed product backlog.
• Participate fully in Scrum ceremonies: sprint planning, grooming, standups, reviews, and retros.
• Collaborate closely with offshore, onshore, or blended engineering teams.

Customer-Centered Decision-Making

• Incorporate customer insights gathered from PMs, Support, CX, and usage analytics.
• Ensure user needs are clearly represented in story development and prioritization.
• Participate in VOC sessions and usability reviews when needed.
• Monitor product health, feature adoption, and customer feedback loops.

Customer Experience, VOC & Product Health

• Serve as a strong voice of the customer, gathering insights from Support, Product Managers, CX, Sales, data, and direct conversations.
• Ensure customer experience and delight are core to product decisions.
• Monitor product performance, adoption, and health metrics.
• Develop hypotheses and run experiments to improve customer and business outcomes.

Design Collaboration & Mockup Creation

• Create mockups, workflows, and prototypes in Figma to communicate feature intent.
• Collaborate with Designers to refine UX flows and ensure alignment with customer needs.
• Ensure engineering teams have clarity through visuals, diagrams, and interaction details.
• Validate design feasibility with Engineering and revise as needed.

Cross-Functional Leadership, Communication & Delivery

• Build strong relationships across Engineering, CX, Sales, and Operations.
• Communicate roadmap, priorities, and decisions clearly to all stakeholders.
• Present product updates, customer insights, and roadmap progress to internal and external groups.
• Collaborate with leadership on strategic initiatives and portfolio alignment.
• Partner with Delivery Managers to ensure releases are on track and on time.
• Support GTM planning by clarifying feature functionality and expected customer value.
• Coordinate with CX, Support, and Revenue teams to incorporate operational considerations.

Launch Readiness & Go-to-Market Alignment

• Partner with Revenue, Marketing, Support, and CX teams to ensure smooth product launches.
• Work with vertical Product Managers to prepare release documentation, enablement materials, and insights for each product.
• Ensure customers understand new features and value drivers.

External Engagement

• Attend conferences, customer meetings, and industry events as needed.
• Represent Togetherwork in customer conversations, product demos, and research interviews.
• Bring external insights back into product strategy and prioritization.

AI Fluency & Innovation

• Use AI tools for research synthesis, product insights, and workflow optimization.
• Leverage AI to develop hypotheses, analyze customer patterns, or accelerate product discovery.
• Promote responsible AI usage within product development processes.

Qualifications

Required Qualifications

• 3–5+ years of Product Management or Product Owner experience in SaaS or software products.
• Experience building product roadmaps, defining requirements, and leading cross-functional execution.
• Proven experience with payments and financial services, such as payment processing (ACH and card), merchant services, issuing, or PayFac models; experience with platforms like Stripe or Square is a strong plus.
• Strong experience writing user stories, acceptance criteria, and managing backlogs.
• Hands-on experience creating mockups and prototypes in Figma or equivalent
• Strong understanding of user experience, customer insights, and product analytics.
• Ability to partner effectively with Designers, Delivery Managers and with both onshore and offshore development teams.
• Experience working directly with customers and presenting in professional settings.
• Strong communication skills with the ability to influence without authority.
• Comfortable traveling for conferences or customer meetings as required.
• Analytical, collaborative, detail-oriented, and customer-obsessed.
• Experience using AI tools to support product decision-making is preferred.
• Understanding of product lifecycle, UX principles, and technical delivery constraints.
• Experience using AI tools to support backlog and workflow efficiency is preferred.
• Prior experience in embedding payment services in web applications and API definition

Why This Role Matters

Product Leaders play a critical role in shaping customer value, driving business outcomes, and ensuring product excellence. This role strengthens Togetherwork’s ability to build modern, customer-centered products that solve real problems, improve engagement, and support long-term growth across the portfolio.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: TogetherWork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. TogetherWork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.