Senior Product Manager
Identity, Security, Platform Status Portal
Updated on 4/8/2024
Five9

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
AI & Machine Learning
Data & Analytics

Company Stage

Series D

Total Funding

$126.6M

Founded

2001

Headquarters

San Ramon, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

26%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Communications
Management
SCRUM
CategoriesNew
Product Management
Product Strategy
Product
Requirements
  • 5+ years in software platform product management
  • Understanding of contact center, unified communications, or collaboration applications
  • Knowledge of IAM concepts, patterns, frameworks and technologies: AuthN/AuthZ, basic web authentication, SAML, OAuth/OpenID, MFA, Role based access control (RBAC), SCIM
  • Experience with micro-services-based architecture
  • Customer focused, self-starter, assertive and result-oriented individual who demonstrates ownership
  • Effective communicator with strong interpersonal skills to collaborate with cross-functional teams
  • Ability to deal with ambiguity and uncover key objectives to be achieved for the product
  • Bachelor's degree in engineering or technical field
  • An advanced degree in engineering or a business discipline is desirable
  • A Product Management credential is desirable
Responsibilities
  • Drive roadmap and execution related to user identity, onboarding, authentication and access control of users using Five9’s portfolio of applications
  • Drive the evolution and enhancement of identity and access management capabilities, ensuring a seamless and secure user experience while aligning with organizational goals and regulatory compliance needs
  • Define and track key performance indicators (KPIs) for the related features
  • Manage Platform Status Portal roadmap that is crucial for communicating service uptime and maintenance notifications for global customers
  • Manage the end-to-end product lifecycle and backlog prioritization
  • Develop, publish and maintain the product roadmap in collaboration and consultation with the broader product team and with key functional primes across the company
  • Work with key stakeholders and contributors (internal, external, partner) to understand needs, both tactical and strategic, and translate them into product requirements for agile scrum teams
  • Have a hands-on approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition