Senior Product Manager @ Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To complement our rapid growth, we are actively looking for a talented and experienced Product/Senior Product Manager to join our team. Contact Center users do their best work when they have the best tools for the job. Five9 believes in complementing the human experience of a contact center to enhance the end-user experience and this requires careful thought and consideration towards our applications. This is an opportunity to impact and improve productivity for millions of users worldwide who use Five9 applications to deliver exceptional service for their customers.

Location: This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

Responsibilities:

Drive roadmap and execution related to user identity, onboarding, authentication and access control of users using Five9’s portfolio of applications
Drive the evolution and enhancement of identity and access management capabilities, ensuring a seamless and secure user experience while aligning with organizational goals and regulatory compliance needs
Define and track key performance indicators (KPIs) for the related features
Manage Platform Status Portal roadmap that is crucial for communicating service uptime and maintenance notifications for global customers
Manage the end-to-end product lifecycle and backlog prioritization
Develop, publish and maintain the product roadmap in collaboration and consultation with the broader product team and with key functional primes across the company
Work with key stakeholders and contributors (internal, external, partner) to understand needs, both tactical and strategic, and translate them into product requirements for agile scrum teams
Have a hands-on approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition

Experience & Capabilities:

5+ years in software platform product management; identity or security experience is a plus
Understanding of contact center, unified communications, or collaboration applications
Knowledge of IAM concepts, patterns, frameworks and technologies: AuthN/AuthZ, basic web authentication, SAML, OAuth/OpenID, MFA, Role based access control (RBAC), SCIM
Experience with micro-services-based architecture
Customer focused, self-starter, assertive and result-oriented individual who demonstrates ownership
Effective communicator with strong interpersonal skills to collaborate with cross-functional teams
Ability to deal with ambiguity and uncover key objectives to be achieved for the product

Education:

Bachelor’s degree in engineering or technical field.
An advanced degree in engineering or a business discipline is desirable
A Product Management credential is desirable

#LI-CM1 # LI-Remote

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$111,800—$216,100 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Compensation Overview

6 month growth

1 year growth

2 year growth