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Mercier Consultancy Group

Norwegian Speaking Search Engine Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€18k - €22k /mo

About the Job

Requirements

  • Native or fluent Norwegian, spoken and written.
  • A valid EU passport is mandatory.
  • Strong proficiency in English for professional collaboration.
  • A proven interest in technology and aptitude for navigating complex software interfaces.
  • Previous experience in customer service or IT support is advantageous.

Responsibilities

  • Act as a primary point of contact for users, providing technical support within the information technology sector.
  • Optimize search engine experiences by providing analytical insights and troubleshooting technical queries in Norwegian.
  • Maintain customer satisfaction by delivering precise, professional, and efficient solutions.
  • Stay updated on information technology trends and search engine product developments to provide informed advice.
  • Collaborate with cross-functional technical teams to resolve complex system issues and enhance user performance.
  • Ensure service level agreements are met while adhering to company guidelines and quality standards.
  • Contribute to continuous improvement of knowledge base documentation and internal information technology processes.

Desired Qualifications

  • Previous experience in customer service or IT support.

About the Company

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