Guest Services Agent - Sales & Marketing
No salary listed
Entry
France
In Person
Administrative & Executive AssistanceAdministrative Support
About the job
Responsibilities
- Guarantee guest satisfaction and resolve customer issues before, during, and after visits in accordance with company policy and guidelines, liaising with suppliers when necessary.
- Answer switchboard, preview, and back-office telephone calls; handle inquiries or redirect calls and messages, ensure the answering machine operates when appropriate, and check messages frequently.
- Meet and greet visitors to the preview centre and, when appropriate, encourage them to make a tour appointment.
- Collect tour invitations, ask clients to complete the client form, provide refreshments and snacks, collect dirty crockery, maintain a sufficient supply of clean crockery, and clean and disinfect tables.
- Prepare and issue gift vouchers, MRW points, and resort credits to clients.
- Ensure compliance and/or complete pre-arrival calls to Holiday Preview clients, email clients for missing information, and record information in the relevant computer system.
- Forward special accommodation requests to the resort or hotel and arrange additional customer requirements such as car hire, upgrades, restaurant or golf reservations, and flowers or champagne for special occasions.
- Keep no-show and no-tour percentages to a minimum and ensure procedures are in place to achieve this.
- Complete welcome calls on time, ensure clients understand their package obligations, and address clients who do not comply with the conditions.
- Keep the Sales Centre and show apartment clean and tidy; maintain lights, music, and plants; report maintenance or repair issues and coordinate repairs.
- Complete departmental administrative duties in a timely manner.
- Receive and coordinate appointments from Marketing Coordinators, the IPC team, and the in-house team.
- Log all tours correctly in OTM and the Electronic Tour Log daily, following standard operating procedures.
- Maintain Electronic Tour Log reception files listing client details, source code, sales executive, tour comments, and tour times; update the book with future appointments.
- Create SNAGITS for the Sales Executive before tours start.
- Administer the sales line with Sales Management, taking priorities and language requirements, capability, power line, preview, and local line into account.
- Update the tour manifest according to standard operating procedures, print reports to check OTM input accuracy and tour management, and prepare weekly closing-of-the-week reports and complete actions on time.
- Update a weekly management file with all 5NI clients, housed tours, and clients who bought DMVC; enter new Goldmine records for clients on the 5NI list who are not already in the database.
- Prepare information for Owner Referral Tours, enrollments for owner tours, and rental rebate information for rental tours.
- Issue owners' cards after checking maintenance-fee status and provide information on the resale and modification department when requested.
- Work closely with the Paris office to enter clients, comments, and tour times; check OTM's tour manifest weekly and check all Road Show tours organized.
- Control and track petty cash, retain receipts, and complete required accounting forms.
- Prepare required reports, letters, and vouchers for Holiday Preview clients.
- Update the Holiday Preview log and other systems as appropriate.
- Produce departmental reports by their deadlines, including issue reports, room usage, and voucher control.
- Prepare release-back and load waves, and request or load inventory availability into the system as directed.
- Check supplier invoices for hotels, car hire, and vouchers for accuracy and prepare them for payment.
- Assist Sales and Telemarketing with processing and making preview bookings.
- Process web bookings, update web availability, and assist the Telemarketing department as needed.
- Process inbound bookings and activations as required.
- Charge clients' credit cards for previews and/or car hire when necessary, and process and charge Discover Marriott Package.
- Check and respond to email.
- Assist with Goldmine administration as required.
- Handle deliveries, arrange couriers, prepare internal and external post, respond to supplier inquiries, and distribute incoming mail and faxes.
- Check that office machines are operational, including ensuring supplies such as paper are available and the coffee machine works.
- Maintain adequate food and beverage supplies for clients and the staff kitchen.
- Obtain quotes from printers and other suppliers.
- Prepare training areas and meeting rooms.
- Assist with language proofreading and minor translations.
- Provide general secretarial responsibilities and assistance to managers as appropriate.
- Arrange travel for outgoing staff.
- Maintain First Aid supplies.
- Perform other related tasks or project work assigned by management.
- Comply with MVCI company policies and procedures.
About the company
Marriott Vacations Worldwide focuses on vacation ownership and resort experiences across a diverse portfolio of brands. It operates vacation ownership programs and runs or collaborates with more than 100 resorts worldwide, employing staff who guide guests and share local cultures. The product works through timeshare-style ownership and resort stays, with associates helping guests plan trips, share information about destinations, and ensure smooth experiences. The company differentiates itself through a strong culture built on care, collaboration, integrity, and customer-centric decision-making, framed by the MVWay and a focus on treating associates well so they can better serve customers. Its goal is to deliver unforgettable vacation experiences, help people pursue fulfilling lives, and grow its associate network while expanding its presence globally.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Orlando, Florida
Founded
1984
Get referred to Marriott Vacations Worldwide
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 revenue reached $1.32 billion and adjusted EBITDA hit $215 million.
- Management raised 2026 contract-sales guidance to $2.08 billion-$2.115 billion on August 6, 2026.
- Inner Circle launched June 29, 2026, and Premier Vacations already strengthened future tour pipelines.
What critics are saying
- Impactive Capital sold 750,000 shares on August 19, 2026, signaling sponsor exit pressure.
- Q2 2026 guidance excludes litigation charges, modernization costs, and impairments, masking volatility.
- Leverage and consumer-finance exposure make a 2027 demand slump dangerous enough to force asset sales.
What makes Marriott Vacations Worldwide unique
- Marriott's brands, loyalty database, and vacation clubs create durable distribution for Marriott Vacations.
- August 2026 Tour Logistics and owner-benefit changes lifted Q2 contract sales 22%.
- Japan expansion continues: Ebisu Sales Gallery opened August 18, 2026, widening premium reach.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Phone/Internet Stipend
- Holiday Pay
- Remote Work Options
- Hybrid Work Options
- Paid Vacation
- Paid Holidays
- Unlimited Paid Time Off
- Flexible Work Hours
- Wellness Program
- Mental Health Support
- Conference Attendance Budget
- Professional Development Budget