A high school education is required; some college is desired.
Relevant work experience is desired.
Strong computer skills, including Outlook Email, Excel, and Word, are required.
Exceptional sales, relationship-building, organizational, time-management, multitasking, and administrative skills are required.
The ability to influence outcomes, close sales, motivate and positively influence people, and build customer trust and credibility is required.
The ability to sit, climb, stand, lift, and/or move is required, with or without reasonable accommodation.
Responsibilities
Interact with customers by phone, in person, email, and text.
Conduct discovery conversations with existing and prospective customers to identify products and services that can grow their businesses.
Work as part of the sales team to grow sales and achieve branch and company sales and profitability goals.
Use the company computer system to process customer quotes.
Process customer orders and arrange pickup or delivery.
Respond to customer requests quickly and accurately.
Collect customer payments when applicable.
Keep customers informed about unexpected changes.
Support Outside Sales Associates in responding to customer needs.
Learn to sell new products to achieve sales growth goals.
Provide an elevated level of customer service using The Master Halco Way.
Learn and maintain proficient product knowledge.
Maintain a clean, safe work environment that meets company standards.
Follow proper standard operating procedures and company policies.
Complete special projects assigned by the manager.
Collaborate with other departments to ensure a seamless sales process.
Expedite resolutions and make timely decisions when customer service issues arise.
Ensure accurate and timely processing of quotes, orders, and other sales activities.
Maintain a thorough understanding of the company's products and services.
Desired Qualifications
Sales experience or applicable product knowledge in building materials such as metals, woods, plastics, and hardware.
Do-it-yourself retail experience or product knowledge.
Construction experience or product knowledge.
Mechanical or electrical experience or product knowledge.
Overview
Secure a sales career within the fence / building products industry!
Master Halco: Fence & Deck Supply, North America’s leading manufacturer/distributor of fence and deck products is seeking an Inside Sales Associate.
Position Summary:The Inside Sales Associate (ISA) has the vital responsibility of serving customers on a day-to-day basis in person, over the phone as well as by email and text.
The ISA uses sales, customer service, and administrative skills to create value for the customer and the company.
Working With Us Has Its Rewards:
Competitive pay range $27.65 to 31.00 per hour (based on experience)
Quarterly Bonus Program and spiffs
Monday through Friday, Day Shift
A competitive health care plan typically starts following the 31st day of employment
A generous matching 401(k) plan
Tuition reimbursement up to $10K per academic year
A generous paid-time off package
Corporate discount opportunities and more
Why Master Halco?The fence industry is an essential part of the building products industry that will continue to show dependable long-term growth. Master Halco plays an integral role in leading this industry growth through the formation of a dynamic, forward thinking, and driven team.
This is a very exciting time for our company. We are growing, introducing new products, and making technological investments as we continue to expand and sustain our position in the market as an industry leader.
We know that people are our most important resource. We are focused on investing in our people and creating a culture that values recognition, rewards, transparency, and open communication while building employees’ careers at Master Halco to fully leverage their potential.
Responsibilities
Accountabilities / Responsibilities:
Interact with customers over the phone and in person as well as electronically such as email or text
Conduct discovery conversations with existing customers and prospect customers to identify products and services that Master Halco can provide to grow their business
As part of a sales team, work to grow sales and achieve branch/company sales and profitability goals
Use the company’s computer system to process quotes needed by customers
Process orders from customers and arrange for pick up or delivery
React to customers’ requests quickly and accurately
Collect customer payments when applicable
Keep customers informed of unexpected changes
Support Outside Sales Associate’s in responding to customers’ needs
Adapt and learn to sell new products to achieve sales growth goals
Ensure an elevated level of customer service is provided using “The Master Halco Way”
Learn and maintain proficient product knowledge
Maintain a clean, safe work environment that meets company standards
Ensure that proper SOPs and Company policies are followed
Special projects, as assigned by manager
Collaborate with other departments to ensure a seamless sales process
Expedite resolutions and make timely decisions when customer service issues arise
Ensure accurate and timely processing of quotes, orders and other sales activities
Maintain a thorough understanding of the company's products and services
Qualifications
Candidate Specifications:
Key Competencies:
Selling Skills: Able to influence outcomes positively and close sales
Resourcefulness/Initiative: Passionately finds ways over, around, or through barriers to success; achieves results despite lack of resources; goes beyond the call of duty; takes timely action
Customer Focus: Builds and maintains elevated levels of trust and credibility with internal and external customers, always demonstrating a customer serving mindset
Essential Qualifications:
Exceptional team building, sales, and relationship building skills
Ability to motivate and positively influence people
Strong computer skills
Exceptional organizational, time management, multi-tasking skills and administrative skills
Required Education and Experience:
High school graduate: some college desired
Relevant work experience desired
Computer Skills: Outlook Email, Excel, Word
Desired sales experience or applicable product knowledge:
Building materials: metals, woods, plastics, hardware
Do-It-Yourself retail
Construction
Mechanical/Electrical
Physical Demands:This job requires the ability to sit, climb, stand, lift and/or move.
Reasonable Accommodations Statement:To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.