Simplify Logo

Full-Time

Director – Professional Services

Onboarding/Implementation Saas

Confirmed live in the last 24 hours

Zenoti

Zenoti

501-1,000 employees

Cloud-based software for beauty businesses

Enterprise Software
Consumer Software

Senior, Expert

Seattle, WA, USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Management
Requirements
  • Bachelor's Degree preferred, or equivalent combination of education and experience.
  • 5+ years in a senior level role in a customer-focused SaaS implementation and technical project management.
  • Ability to prioritize, manage, and deliver concurrently on tactical objectives and long-term strategies that achieve aggressive performance goals.
  • Experience with SaaS implementation and enterprise project management required.
  • Significant experience identifying and addressing cross-functional process improvement opportunities and blockers.
Responsibilities
  • Lead the customer implementation function which oversees the successful completion of all activities required to launch new clients.
  • Implement and operationalize project management best practices to achieve key performance metrics and continuously raise the bar on quality of delivery.
  • Identify opportunities to reduce customer onboarding time and successfully implement changes.
  • Be the voice of the customer and partner with key internal stakeholders to improve the customer experience.
  • Lead an organization that continuously improves and scales to meet company growth objectives.
  • Hire and develop staff to maintain an organization which values continuous learning & improvement with a focus on customer experience.

Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.

Company Stage

Series D

Total Funding

$331M

Headquarters

Bellevue, Washington

Founded

2010

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zenoti's continuous innovation, driven by industry veterans from companies like Microsoft and Amazon, positions it for sustained growth and technological leadership.
  • The company's inclusion in the Deloitte Fast 500 for five consecutive years underscores its rapid growth and market acceptance.
  • Strategic partnerships and acquisitions, such as with Acquisition Aesthetics, expand Zenoti's market reach and service offerings.

What critics are saying

  • The highly competitive SaaS market for beauty and wellness requires Zenoti to continuously innovate to maintain its edge.
  • Rapid expansion and frequent leadership changes could lead to strategic misalignments and operational challenges.

What makes Zenoti unique

  • Zenoti's cloud-based SaaS platform is specifically tailored for the beauty and wellness industry, unlike broader SaaS solutions that serve multiple sectors.
  • The company offers a comprehensive suite of tools, from appointment scheduling to inventory management, providing an all-in-one solution that many competitors lack.
  • Zenoti's focus on modern, touchless interactions like online booking and e-payments sets it apart in enhancing customer experience.