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Mettler Toledo

Supplies precision instruments and related services

IT/OT Supporter

System AdministrationPosted on Nov 9
Full-timeGreifensee, SwitzerlandNo salary listed

About the Job

Requirements

  • Completed vocational training (Berufslehre or HF) or comparable practical experience in information technology, systems engineering, automation, or a related technical area, with approximately three years of professional experience.
  • Experience in a machinery or production environment is advantageous; career changers from IT with an interest in OT are welcome.
  • Good knowledge of installing, configuring, and troubleshooting Windows systems and servers, and experience with Linux systems.
  • Basic knowledge of networking, especially TCP/IP, switching, segmentation, and fundamental network diagnostics.
  • Basic understanding of user accounts, permissions, system hardening, patch management, and IT/OT security.
  • Experience handling tickets, incidents, and service requests in a structured manner.
  • Ability to follow technical work instructions reliably and document results clearly.
  • Willingness to work carefully and responsibly in production-critical environments and to pursue ongoing learning in IT and OT topics.
  • Very good German and English language skills.

Responsibilities

  • Ensure reliable operation of production-related IT and OT systems at the Nänikon site, working closely with production, software development, engineering, and IT to resolve incidents and minimize production downtime.
  • Receive, analyze, prioritize, and resolve incidents and service requests, including directly at machines.
  • Support production PCs and Windows and Linux systems connected to machine controls, performing installations, configurations, updates, and replacements according to defined standards.
  • Install, configure, and maintain OT network components and OT servers, and monitor their availability and system condition.
  • Implement prescribed OT security measures, including system hardening, security and operating-system updates, and maintenance of user accounts, roles, and permissions.
  • Perform image backups and standardized restore tests, monitor backup status, and assist with system recovery after defects or outages.
  • Record and maintain OT assets, including their location, owner, criticality, and hardware and software status, in the designated system.
  • Support users of production-related applications.
  • Document symptoms, causes, and solutions clearly in the ticketing system, and escalate complex or recurring problems to the responsible specialist team.
  • Share knowledge with the support team and report opportunities for improvement to software development.

Desired Qualifications

  • Knowledge of PowerShell, programmable logic controllers (PLCs), and OPC UA is advantageous.
  • Experience with backup and imaging procedures is advantageous.
  • Experience in a machinery or production environment is a significant advantage.

About the Company

Mettler Toledo

Supplies precision instruments and related services

METTLER TOLEDO provides precision instruments and related services for laboratory research, industrial manufacturing, and product inspection, including food retail weighing. The product range covers analytical balances, pipettes, titration and thermal analysis systems, process analytics sensors, industrial scales and terminals, and in-line metal detection, X-ray inspection, and checkweighing equipment. These tools are used in life sciences, food and chemicals for R&D, quality control, and production-line compliance. The company also runs a global aftermarket and calibration/service network. Compared with others, METTLER TOLEDO combines a broad, integrated lineup of lab and process instruments with a worldwide service footprint, enabling end-to-end measurement, weighing, and inspection solutions. Its goal is to help customers achieve accurate measurement, reliable product quality, and regulatory compliance across industries.

Company size
10,001+
Company stage
IPO
Headquarters
Greifensee, Switzerland
Founded
1945

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