Client Services Director

Company Description

Publicis Groupe, the world's fisrt largest communications group, is a solutions platform that is present in more than 100 countries. Do you want to know more about the agency/brand or area of expertise you will be applying for in this role? Keep reading!

Starcom is the Human Experience Company and is one of the agency brands within Publicis Groupe. A world-renowned media communications agency, we believe the alchemy of people and technology creates experiences people love, and actions brands need. Experiences are the human side of data-driven, tech-fueled marketing. And, we are passionate about boldly leading our clients into the future. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Coca-Cola, Stellantis, Kellogg Company, Samsung, Puig, Visa, and more.

We are the Citizens of Starcom. We are Brave, Kind, Inclusive, and Resilient. Join us!

Overview

As a Client Services Director, you will have to deliver impeccable service of award-winning strategies and communications ideas. You should be able to efficiently manage an integrated group of professionals in a very synergic way, assuring brilliant basics to the Client while delivering a continuous degree of incremental sophistication and transformation, thus reporting into better global results.

Responsibilities

• Client leadership role - manage key senior relationships.
• Manage cross departmental forecasting, budgeting, finance controls.
• Quality control of the agencies output – response to briefs, content projects, performance execution, etc.
• Ensure excellent relationships with other agency partners and with key media owners.
• Synergic internal coordination of all projects (at both local and international level).
• Together with the team, lead a continuous transformation, moving our planning to a consumer centric, mindset-based planning, capitalized on data.
• Ensure ideas are high quality, inspirational, game-changing and help our clients deliver their brand's ambitions in the ever-changing mediamarketplace.
• Creative & Media coordination.
• Leadership and people management

Qualifications

• Degree in Marketing/Advertising & Public Relations or minimum 10 years working in media planning strategy.
• English high level language.
• Strong knowledge of the Spanish media landscape dynamics.
• Steadfastly pushes self and others for results.

Additional Information

Why join us? Because we offer reasons such as:

• 🌟 Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
• 🚀 Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
• 📚 Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel".
• 🗣️ Online English Classes: Benefit from group weekly classes by native teachers if you have a B1 level of English or above.
• 🥇 Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
• 🌍 Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program.
• 🎉 Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important!
• ✨ Work-Life Balance: Enjoy a hybrid model with up to two days working from home and intensive summer hours. Full remote in Easter, Christmas & 3 weeks in Summer. Flexible work start schedule.
• 🧘🏻‍♂️ Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others.

We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy!

Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.