Valis

AI-powered enterprise OS for data integration

Forward Deployed Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in CyprusRemote

About the Job

Requirements

Have at least 4 years of experience in a technical, client-facing role such as solutions engineering, sales engineering, technical account management, implementation or integration engineering, or backend/data engineering with direct customer work.
Have hands-on experience with integrations, including OAuth, service accounts, application programming interfaces, single sign-on, Google Workspace and Microsoft 365 administration, and access control.
Be comfortable working with SQL and a data warehouse, reading logs, and writing small scripts in Python or TypeScript.
Use large language model tools such as Claude, Claude Code, Model Context Protocol, and agents hands-on in daily work.
Be able to answer client IT or security leaders' questions precisely, including acknowledging when a capability is not yet available.
Be able to explain technical decisions to non-technical executives.
Take ownership of problems through resolution without being chased.
Be fluent in English.

Responsibilities

Join deal calls when the client involves IT, security, or legal stakeholders; first sales calls take place without this role.
Answer technical, security, and compliance questions using the trust pack and add each new answer to it.
Ensure claims accurately reflect what is certified versus in progress and what has shipped versus what is planned.
Run the technical questionnaire and maintain a client-specific table tracking whether each connector exists.
Obtain working access quickly, store credentials in 1Password with read-only and IP-locked access, and test each key on arrival.
Guide client IT through Google service account and Microsoft application setup; connect Slack, Google Workspace, Microsoft 365, the task tracker, HRIS, and data warehouse.
Record whether each deployment runs on a VALIS server or the client's own cloud.
Work through the client's data warehouse with support from the development team.
Agree on pilot scope with the GTM Director or Deployment & Advisory Director; a typical first week covers transcripts, notes, and sharing, with connectors still disabled.
Run installation sessions and keep the installation guide and FAQ current.
Check the client tenant before users arrive, including release version, tenant verification, and permissions.
Own each client support channel and respond within one working day.
Handle first-level support for installation, updates, operating-system permissions, and sign-in.
Handle second-level support by reproducing issues, collecting logs, and routing them to the appropriate product owner with a clear bug report.
Report adoption from the admin console to the GTM lead every week.
Turn repeated questions into FAQ entries and later into a support agent; provide field notes that inform the product roadmap.

Desired Qualifications

Have forward-deployed engineering experience with B2B SaaS or enterprise deployments.
Have experience with security questionnaires, SOC 2, ISO 27001, GDPR discussions, or vendor due diligence.
Have experience with company systems such as HRIS, ERP, CRM, or finance data.
Have experience supporting macOS and Windows desktop applications, including installation, permissions, and mobile device management.
Have good working knowledge of Russian.

Forward Deployed Engineer

Valis · Cyprus (Remote) · Full-time · Posted 2026-10-22

Workplace: remote

Department: IT

Description

About us

We are Valis - a company building an institutional AI operating layer for mid-market companies: shared company memory, workflow mining and agentic automation.

Why this role exists

Forward Deployed Engineer owns the client side of the technology: from the first technical call, through access and rollout, to day-to-day support.

What you will do

Pitch and due diligence

Join deal calls once the client brings in IT, security or lawyers. First sales calls happen without you.
Answer technical, security and compliance questions from the trust pack, and add every new answer to it.
Keep every claim true: certified vs in progress, shipped vs planned.
Questions we have heard: “Are you actually SOC 2 / ISO 27001 certified?”, “How will you tell us when a sub-processor like Anthropic changes?”, “How do you bring HR, ERP, CRM and CAD access under one umbrella?”

Access and connectivity

Run the technical questionnaire and maintain the “connector exists / doesn’t exist” table for each client.
Get working access fast. Store credentials in 1Password (read-only, IP-locked) and test each key the day it arrives.
Walk client IT through the Google service account and Microsoft app setup. Connect Slack, Google Workspace, Microsoft 365, the task tracker, HRIS and DWH.
Record where each deployment runs: a VALIS server or the client’s own cloud.
Work through the client’s DWH with support from the development team.

Rollout

Agree the pilot scope with the GTM Director / Deployment & Advisory Director. A typical first week covers transcripts, notes and sharing, with connectors still off.
Run install sessions, and keep the install guide and FAQ current.
Check the client tenant before users arrive: release version, tenant verification, permissions.

Run and support

Own each client’s support channel and answer within one working day.
Handle L1 yourself: installation, updates, OS permissions, sign-in.
Handle L2: reproduce the issue, collect logs, and route it to the right product owner with a clean bug report.
Report adoption from the admin console to the GTM lead every week.
Turn repeated questions into the FAQ and, later, into a support agent. Your field notes shape the product roadmap.

Requirements

Must have

4+ years in a technical, client-facing role: solutions engineer, sales engineer, technical account manager, implementation or integration engineer, or a backend/data engineer who has worked directly with customers.
Hands-on with integrations: OAuth, service accounts, APIs, SSO, Google Workspace and Microsoft 365 admin, and access control.
Comfortable with data: SQL, a data warehouse, reading logs, writing small scripts (Python or TypeScript).
Hands-on with LLM tools in daily work: Claude, Claude Code, MCP, agents. You use them yourself, not only read about them.
You can sit in a room with a client’s head of IT or security and answer precisely, including “we don’t have that yet”.
You can explain a technical decision to a non-technical executive.
You own a problem until it is closed, without being chased.
Fluent English.

Nice to have

Forward-deployed engineering experience on B2B SaaS / enterprise deployments.
Security questionnaires, SOC 2 / ISO 27001 / GDPR conversations, vendor due diligence.
Experience with company systems: HRIS, ERP, CRM, finance data.
macOS and Windows desktop app support (installation, permissions, MDM).
Good working knowledge of RU language

Benefits

We offer competitive base, performance-based bonus, and the opportunity to join the team during fast growth stage.

We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.

Apply

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About the Company

Valis

AI-powered enterprise OS for data integration

Valis builds an AI-powered operating system for enterprises called a Company OS that unifies data from a company’s tools—email, calendars, documents, task managers, CRM, ERP, and financial apps—into a single data source. It ingests and stores this data under customer-controlled rules and infrastructure, then uses it to generate answers with verifiable sources, morning briefings, and recurring management reports. The platform stands out by offering deep configurability and governance, letting customers choose data sources, AI providers, data retention, and user access models to keep data under their control. Its goal is to help large organizations turn dispersed data into actionable, source-backed insights and automated reports that improve decision making and productivity without sacrificing data sovereignty.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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