Regional Service Manager - Laboratory Automation Solutions

Regional Service Manager (m/f/d) - Laboratory Automation Solutions

Job Description

We are Brooks.

Brooks is a growing, fast-paced technology leader delivering automation solutions that support the dynamic semiconductor and life sciences laboratory markets.

At Brooks Laboratory Automation Solutions (LAS) we develop innovative automation solutions that help laboratories worldwide improve efficiency, accuracy, and scalability. As a global leader in laboratory automation and life sciences technology, we are looking for a Regional Service Manager Europe (m/f/d) to lead our service operations across Europe and the UK, with some cross-over into the Americas, ensuring exceptional customer support, operational performance, and technical service delivery.

Your Impact.

As Regional Service Manager, you will be responsible for delivering outstanding customer service and operational excellence across the region. You will lead service activities, support business growth, and act as the key escalation point for customers, distributors, and internal stakeholders.

What you will do.

• Lead service operations across Europe & the UK, including installations, maintenance, repairs, and technical support
• Provide support to the Americas region as required, including technical assistance, escalations, customer coverage, and urgent service matters.
• Participate in the global 24/7 on-call support roster.
• Drive customer satisfaction and ensure achievement of service performance targets
• Manage customer escalations and complex technical issues
• Oversee service contracts, renewals, quotations, and commercial service activities
• Monitor KPIs and implement continuous improvement initiatives
• Manage regional spare parts inventory and service logistics
• Support and develop distributors, contractors, and service partners
• Deliver technical training and knowledge transfer to customers and service teams
• Collaborate with global teams across EMEA, Americas, and APAC
• Support product launches, customer events, and industry trade shows

Travel Requirements

• Regular travel throughout Europe and the UK.
• Occasional international travel to support customers, training programs, trade shows, and business meetings.
• Occasional travel to support global initiatives and collaboration with APAC and Americas teams

What you will bring.

• Proven leadership experience in Field Service, Technical Service, or Customer Support
• Strong background in installations, maintenance, troubleshooting, and customer escalations
• Experience leading remote and cross-functional teams
• Excellent customer relationship and stakeholder management skills
• Commercial mindset with experience managing service agreements
• Ability to thrive in a fast-paced, international environment
• Fluency in English; German and/or Italian is a plus

Nice to have

• Experience in one or more of the following industries:
  • Laboratory Automation
  • Life Sciences
  • Biotechnology
  • Diagnostics
  • Medical Devices
  • Scientific Instrumentation

What We Offer.

• Join a global leader in laboratory automation, take ownership of a high-impact region, collaborate with international teams, and accelerate your career while helping drive scientific and healthcare innovation.
• Employee Referral Program
• Mental Health & Wellness Benefits
• Continuing education opportunities

#LI-Remote #LI-SS1

Wenn Du aus technischen Gründen nicht in der Lage bist, eine Bewerbung auszufüllen oder auf eine Stellenausschreibung zu antworten, wende Dich bitte per E-Mail an [email protected], um Unterstützung zu erhalten.

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