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Walgreens

Retail pharmacy chain with health services

District Pharmacy Supervisor

PharmacyPosted on Nov 6
Full-timeAugusta, GA, USA$160k - $210k

About the Job

Requirements

  • A Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution is required.
  • At least 3 years of retail pharmacy management experience is required.
  • Current pharmacist licensure in the states within the assigned geography, or the ability and willingness to obtain state licensure within 6 months of the position start date, is required.
  • Willingness to obtain Immunization Certification within 6 months of hire is required.
  • A valid driver’s license is required.
  • Willingness to work a flexible schedule, including extended days, evenings, and weekends, is required.
  • Willingness to travel up to/at least 80% of the time for business purposes, within and outside the state, is required.

Responsibilities

  • Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, company policies, customer service standards, and quality patient care.
  • Drive high-quality, patient-centered care across pharmacies in the assigned scope.
  • Drive pharmacy profitability and growth through review, analysis, action planning, and implementation of initiatives; manage payroll, expenses, and overall cost control.
  • Directly supervise Pharmacy Managers and Pharmacy Schedulers, and be accountable for pharmacy performance, clinical quality, and patient experience.
  • Own the pharmacy talent pipeline, including recruitment, development, retention, and performance of Pharmacy Managers, Staff Pharmacists, technicians, and Pharmacy Schedulers.
  • Promote pharmacy practice standards and ongoing performance across the assigned geography.
  • Own compliance, patient safety, and adherence, partnering with the Sr. District Pharmacy Supervisor, District Manager, and Regional Vice President to execute initiatives.
  • Resolve escalated pharmacy communications and appropriate patient complaints from stores.
  • Review STARS reports and work with pharmacy teams on quality improvement plans.
  • Manage steps one and two of the STEPS approach for escalated clinical quality issues, serve as the district’s clinical expert, and advise Pharmacy Managers on clinical matters.
  • Manage district performance, using Pharmacy Manager feedback to improve store performance and execution.
  • Partner with the District Manager to review district financials and key performance indicators, create action plans, conduct business forecasting and analysis, and support business planning sessions where permitted by law.
  • Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
  • Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
  • Own the Pharmacy Manager talent strategy and pipeline, execute recruitment strategy, identify and coach high-potential Pharmacy Managers, and manage Pharmacy Manager Performance Improvement Plans.
  • Ensure resolution of pharmacy customer complaints and provide guidance on responding to customers’ special needs.
  • Lead pharmacy engagement and coach and develop Pharmacy Managers to support execution of pharmacy responsibilities.
  • Partner with the District Manager as the retail pharmacy expert, cultivating pharmacy skills and acumen through guidance and feedback.
  • Ensure compliance with corporate policies, state and federal laws, regulations, agreements, and applicable employment laws, and treat team members fairly.
  • Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor, ensuring clinical-quality event compliance through coaching, training, and resolution.
  • Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
  • Manage pharmacist scheduling, payroll, and costs.
  • Participate in training and support training efforts as needed.
  • Pursue self-development by monitoring performance, setting high standards, increasing knowledge of retail, pharmacy, and management, and seeking and sharing best practices.
  • Champion a culture of compliance and patient safety.
  • Cascade information from conference calls, regional meetings, corporate initiatives, and the Support Center to District Managers, Store Managers, and Pharmacy Managers.
  • Communicate regularly with managers and team members through individual discussions, group meetings, and written communication to share information, solicit input, answer questions, and maintain open communication.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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