Customer Service Representative

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to join our team in Walnut Cove, NC. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with empathy and efficiency.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Listen actively to customer inquiries, concerns, and feedback
• Provide accurate information about products, services, and company policies
• Resolve customer issues and complaints with patience and empathy
• Process orders, returns, and exchanges efficiently
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to appropriate team members when necessary
• Stay updated on company products, services, and policies to provide accurate information
• Contribute to a positive team environment by supporting colleagues and sharing best practices

Qualifications

• Excellent verbal and written communication skills
• Strong active listening abilities
• Proven problem-solving skills and ability to think on your feet
• Proficiency in basic computer software and customer service systems
• Ability to multi-task and manage time effectively in a fast-paced environment
• Previous customer service experience preferred
• High school diploma or equivalent
• Patience and ability to remain calm in challenging situations
• Positive attitude and enthusiasm for helping others
• Flexibility to work various shifts as needed

Additional Information

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.