Operations Support Specialist 3 - Quality Assurance

We are recruiting for a mission-driven Operations Support Specialist III - Quality Assurance to join our team!

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

RMPDS Support Svcs Admin

Job Summary

Performs a wide variety of document control and administrative duties, including word processing, spreadsheets, presentations, standard work, etc. for the Quality Manager and Quality Assurance (QA) Team, as needed.

Essential Functions:

• Assist the Quality Manager with activities for various projects.
• Assist the Quality Manager by sending reports, agendas, and assisting with client visits.
• Respond to requests regarding document control at all stages of the process, including creation, editing, revision, formatting reviews, and obsoletion. 
• Revise department and RMDPS documentation, as requested.
• Coordinate change control through the review, approval and training activity within the Qualtrax compliance system.
• Assigns training to employees in the Workday learning management system software.
• Update RMPDS organizational charts as changes occur and prepare client organizational charts, as needed for audits.
• Collaborate with departmental subject matter experts to prepare controlled documents that meet client requirements.
• Prepare and gather documents for client audits and coordinate logistics with the applicable department, as needed.
• Compose and type and/or transcribe correspondence, reports, memoranda and other materials, as assigned.
• Assist in the review and proofreading of documents. 
• Organize and maintain system documentation, such as standard operating procedures, work instructions, training records, and guidance documents. 
• Manage and maintain Quality Management System files, records, and logs.
• Maintain files of all quality assurance staff for resumes and job descriptions reviewed for updates annually. 
• Participate in daily QA huddles. 
• Arrange meetings, interviews and conferences; schedule appointments and reserve conference rooms, as needed. 
• Attend meetings and take meeting minutes, as requested. 
• Participate in the planning and attendance at internal and external audits with the QA team through capturing audit discussions, providing documents requested by auditors, and any other audit activities, as necessary. 
• Prepare and submit requests for purchasing office supplies for the QA department.
• Deliver mail to QA Staff, as needed. 
• Create reports, documents, etc. using MS Office Suite software, Smartsheet and Ideagen Quality Management compliance software. 
• Help with additional tasks and support for the department.
• Perform other duties, as assigned.

Education:

• High School Diploma and/or GED required.

Work Experience:

• Four years clerical or administrative experience required.
• Two years of experience at the level of assistant preferred.

Licenses:

Knowledge, Skills and Abilities:

• High level of critical analytical thinking.
• Attention to detail.
• Skillful in customer service.
• Excellent typing, spelling, grammar, and oral communication skills.
• Skills in organization and time management.
• Demonstrated ability to work accurately, follow instructions/schedules, timelines, and handle multiple priorities.
• Ability to prioritize and perform a variety of duties independently.
• Ability to communicate with multiple departments as well as outside vendors and clients.
• Ability to recognize potential areas for improvement and communicate with management.
• High aptitude for learning.

Shift

Days (United States of America)

Work Type

Regular

Salary

$24.27 - $33.98 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.