Director – Donor Experience

The physical location for the candidate selected must be within the contiguous United States

WHO WE ARE! 

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others!  We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Director, Donor Experience

The Director, Donor Experience, serves as a key member of the Strategic Philanthropy team for Susan G. Komen. This position will be responsible for managing the national mid-level program and meeting defined goals and metrics in our national stewardship program. The Director will be responsible for stewardship and cultivation of a comprehensive mid-level portfolio with a focus on growth and retention, in addition to overseeing the Donor Experience Officers (DXOs) and responsibility for approximately $6M in team revenue. Your priority will be to lead the team to provide a valued and authentic experience via telephone, email, and mail with the goal of providing donors with a meaningful relationship that enhances their connection to Komen. You will also train, coach, mentor, and manage the national Donor Experience Officer team with support from the National Director. This position will report to the National Director, Strategic Philanthropy. This is a fully remote position. 

What you will bring to the table

• Train mid-level (DXO) team in the prescribed individual giving stewardship and cultivation plan and support the building and management of their portfolios of donors.
• Implement ongoing stewardship and cultivation plans for donors giving primarily through direct mail and digital channels. 
• Utilize prescribed tools, tactics, and intensive accountability to fast-track donor engagement, resulting in increased giving YOY in all mid-level portfolios.
• Personally cultivate and grow revenue in a small portfolio of mid-level donors and prospects.
• Ensure the team executes prompt and effective stewardship for every gift in a managed DXO portfolio. 
• Coach DXO team to identify donors with high potential for major gifts. 
• Ensure Salesforce is kept up to date on all donor interactions. 
• Ensure other technology and tools are utilized by the team to track KPIs.
• Maintain a working knowledge of Susan G. Komen mission and programs to promote national fundraising initiatives. 
• Manage the National Stewardship Program for unassigned donors. Ensure DXO team meets all stewardship goals through team delegation. 

We know you will have and be able to

• Bachelor’s degree and successful work history in fundraising and relationship development. CFRE is desirable.  
• Must have 5+ years of experience managing, training, and leading a team to meet and exceed goals
• High-energy individual, with a passion to learn and contribute.
• Flexibility working independently or partnering with a variety of teams.
• Ability to work well across the organization with employees of all levels and in all departments.
• Strong Salesforce, Word, Excel, PowerPoint, Outlook, and SharePoint skills. 
• Must have fundraising experience with a proven record of revenue generation exceeding $1M+ 
• Excellent organization, time management and detail-orientation skills required to manage donor caseload and document relationship status and updates. 
• Intrinsically motivated, able to work autonomously in a remote environment 
• Ability to analyze and integrate information from relevant sources. 
• Strong ability to listen compassionately and probe effectively to establish a good rapport with donors. 
• Demonstrated effective interpersonal skills, including relationship building and communication in-person, on video, over the phone, and via email with diverse groups of people with tact, patience, and courtesy. 
• Outcome driven with ability to respond to changing circumstances and priorities. 
• Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments. 
• Possess in-depth knowledge about donor databases, preferably Salesforce. 
• Strong technical skills and comfort utilizing Outlook, Word, Excel, and Microsoft Teams. Knowledge of Salesforce, Momentum, Asana, FreeWill, and other platforms a plus, ability to train and coach others in these systems is a must.
• Models and fosters behavior that is consistent with the beliefs, values, goals, and objectives of Susan G. Komen. 
• Ability to travel up to 25% of the time.

So, what’s in it for you? 

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures.  This is what Komen provides away from the computer: 

• Competitive salary of $89,000 to $113,000/annually, exact compensation ranges are based on a range of factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials. 
• Health, dental, vision and a retirement plan with a 6% employer match
• Unlimited Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development, and so much more! 

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department. 

Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

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