EXL

Analyzes business data and runs outsourced operations

Customer Service Representative - Home Claims

Customer SupportConfirmed live in the last 24 hours

Full-timePasay, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Basic knowledge of computers and the key parts of a computer, including how to reboot the system.
Preferably good typing speed and accurate system updating.
Phone call handling skills.
Keyboarding skills and a typing speed of at least 30 words per minute.
Strong verbal communication skills at an overall B1 level on the Common European Framework of Reference for Languages.
Problem-solving skills sufficient to pass a critical-thinking assessment.
Ability to work independently and in a team environment.
Attention to detail and follow-up skills.
Ability to maintain effectiveness despite changes to situations, tasks, responsibilities, and people.
Ability to set high standards of performance.
High tolerance for stress.
Dependability.
Ability to navigate and communicate instructions for accessing multiple computer applications.
Ability to learn and retain a large amount of technical information in a relatively short period of time.
Receptiveness to detailed and frequent performance feedback.
Customer-centric approach and a courteous demeanor.
Knowledge of quality procedures.
Completion of at least two years of college.
At least one year of prior customer service experience.

Responsibilities

Assist customers with inquiries via calls, chat, and email regarding general queries, account or application status, and insurance-related concerns.
Demonstrate ownership and provide timely resolutions to customer inquiries and requests.
Liaise with onshore departments to pass messages to customers as requested.
Treat customers consistently, courteously, and efficiently in accordance with quality monitoring guidelines.
Attain team productivity goals without compromising accuracy, service, or customer privacy.
Manage daily work activity and take appropriate action to meet customer service metrics.

Desired Qualifications

Knowledge of US life insurance processes and other lines of business.
Knowledge of US culture.

We are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with onshore departments may be necessary to relay messages to customers as requested.

Basic knowledge of computers
Knowledge of key parts of the computer and rebooting the system
Preferably good typing speed and accurate system updating
Phone call/master handling skills
Keyboarding skills/typing speed (at least 30 wpm)
Strong verbal communication skills (Overall B1 – CEF)
Possesses good problem-solving skills (should pass critical thinking assessment)
Ability to work independently and in a team environment
Detail oriented with excellent follow-up skills
Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
Sets own high standards of performance
High tolerance for stress
Proven record of dependability
Comfortable with navigating and communicating instructions to access multiple computer applications
Must be able to learn and retain a large amount of technical information in a relatively short period of time
Must be receptive to detailed and frequent performance feedback
Generally likeable demeanor and customer centric approach
Knowledge about US Life Insurance processes and other line of businesses is a plus
Knowledge about US culture
Knowledge on quality procedures
Completed at least 2 years in College
At least 1 year prior customer service experience

Assist customers with their queries via calls chat and emails pertaining to generic queries, account / application status and status on Insurance related queries.
Demonstrate ownership and provide timely resolutions to inquiries and requests
Liaise with onshore departments to pass on messages to the customers as requested
Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines
Attain team productivity goals without compromising accuracy, service, or the privacy of customers
Manage daily work activity and take action as appropriate to meet customer service metrics

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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