Full-Time

Customer Service Associate

Updated on 7/22/2026

PGA TOUR

PGA TOUR

1,001-5,000 employees

Organizes professional golf tours and media

No salary listed

Southlake, TX, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Customer Service

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Requirements
  • Communication: strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
  • Computer: basic computer skills with a working knowledge of Microsoft Office Suite.
  • Organization: able to organize multiple priorities to meet deadlines and objectives.
  • Education: High School Diploma or equivalent.
  • Experience: Retail sales, customer service or similar experience preferred.
  • Working Conditions and Physical Demands: stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
  • Schedule: flexible availability, including nights, weekends, and holidays.
  • Business Acumen: ability to quickly learn business acumen with appropriate training.
  • Accountability: demonstrate strong self-accountability and a proactive drive for results.
Responsibilities
  • Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
  • Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)
  • Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
  • Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
  • Ensure all Front-End equipment and supplies are always maintained and operational.
  • Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
  • Maintaining the Front-End area in a clean, professional presentation at all times.
  • Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP)
  • Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
  • Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
  • Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
  • Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

PGA Tour organizes professional golf tours worldwide and runs a media and entertainment brand around golf events. It monetizes through long-term broadcast rights, digital streaming, sponsorships, and its PGA Tour Enterprises arm that manages broadcasts, events, and hospitality; event surpluses are donated to local charities. It differs by combining a large-scale tour with a for-profit enterprise, a player-ownership and private equity approach, a formal development ladder from Korn Ferry Tour to the PGA Tour, and data-driven fan experiences. Its goal is to grow professional golf's reach globally while maximizing value for players, sponsors, fans, and communities.

Company Size

1,001-5,000

Company Stage

Early VC

Total Funding

$9M

Headquarters

Ponte Vedra Beach, Florida

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2028 two-series model creates scarcity-driven premium value for media rights and sponsors.
  • Challenger Series elevations attract emerging talent while expanding secondary sponsorship opportunities.
  • Europe expansion via 2026 Portugal Invitational secures five-year partnership for global growth.

What critics are saying

  • Mid-tier sponsor exodus accelerates as Rocket Mortgage ends 13-year Detroit partnership in 2027.
  • Top 20 Championship Series players face annual relegation, threatening elite talent density and media valuations.
  • Regional charity revenue collapses as 40+ events shrink to 23–24 Championship Series events by 2028.

What makes PGA TOUR unique

  • Exclusive 120-player Championship Series fields with $20M purses and no sponsor exemptions.
  • Proprietary two-tier structure merging elite golf with a merit-based Challenger Series path.
  • PGA TOUR Studios' integrated production hub delivering 4,000+ hours of live content annually.

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Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Holidays

Paid Sick Leave

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Professional Development Budget

Conference Attendance Budget

Stock Options

Company Equity

Fertility Treatment Support

Family Planning Benefits

Parental Leave

Adoption Assistance

Childcare Support

Elder Care Support

Relocation Assistance

Bereavement Leave

Professional Certification Support

Tuition Reimbursement

Training Programs

Mentorship Program

Employee Discounts

Meal Benefits

Pet Insurance

Commuter Benefits

Life Insurance

Disability Insurance

Company News

LPGA Amateur Golf Association
Jun 24th, 2026
PGA TOUR Superstore named presenting partner of the 2026 LPGA Amateurs Virtual Scramble.

PGA TOUR Superstore named presenting partner of the 2026 LPGA Amateurs Virtual Scramble. June 24, 2026 DAYTONA BEACH, Fla. - The LPGA Amateur Golf Association is proud to announce PGA TOUR Superstore as the official presenting partner of the 2026 LPGA Amateurs Virtual Scramble, taking place July 10 through August 2. This presenting partnership marks a significant expansion of PGA TOUR Superstore's dedicated support for the LPGA Amateurs community. Already serving as a vital partner through initiatives like the Hole-In-One sponsorship and exclusive member shopping discounts, PGA TOUR Superstore is deepening its investment in women's golf experiences. Together, the two organizations are teaming up to provide expanded playing opportunities, foster a stronger connection to members, drive localized chapter involvement, and elevate friendly competition across the United States and abroad. "PGA TOUR Superstore offers a natural alignment between retail golf leadership and our digital fundraising experience," said Laura Diaz, Senior Director Social Impact and Operations for the LPGA. "We are honored to partner together to make the 2026 Virtual Scramble our most impactful and memorable tournament yet." "There's just something about golf that brings people together, out on the course or playing along in things like the LPGA's Amateurs Virtual Scramble," said Rebecca Charles, Chief Customer Officer, PGA TOUR Superstore. "The energy and momentum in women's golf right now is unreal. It's all coming from a community that shows up for the connection, the competition, and honestly just the joy of getting out and playing." Created in 2020 to maintain community connection and engage golfers nationwide, the Virtual Scramble has grown into a highly successful digital fundraising experience, raising $160,000 to date. The event allows LPGA Amateurs members from the United States, Canada, Bermuda, Bahamas, and the Dominican Republic to compete together regardless of their physical location. The format features four players per team competing in a standard four-person scramble at any course of their choosing that is a par-72. Teams may choose to play in the Competitive Division (handicaps & scorecards required) or the Fun Division. Prizes are awarded based on Gross and Net scores for first, second and third place in each division, with participants also having the chance to win individual prizes through side contests. As a bonus, non-members who join the Virtual Scramble will receive a complimentary LPGA Amateurs Virtual Community Membership. All proceeds from entry fees directly benefit the Women on Par Scholarship and Grant established in 2007, the scholarship supports non-traditional female students over the age of 30 pursue higher education for the first time. More than 40 women have successfully obtained college degrees since the scholarship was created. Launched in 2025, the grant is designed to help women get "on par" by expanding access to the many benefits the game of golf can provide To elevate the prestige of this year's event, PGA TOUR Superstore is providing premium tournament prizes and awards for participants. This includes donating PGA TOUR Superstore gift cards to the top-performing teams across both the Gross and Net competition divisions. This added incentive directly enhances the experience for more than 2,400 registered participants representing hundreds of local chapters. "We are grateful to PGA TOUR Superstore for its ongoing investment in LPGA Amateurs and for partnering with us on the 2026 LPGA Amateurs Virtual Scramble," said Kristin Bailey, Director of Chapters and Membership for the LPGA Amateur Golf Association. "Their support helps advance our mission of enriching lives through the game of golf, most notably through the Women on Par Scholarship and Grant." About PGA TOUR Superstore PGA TOUR Superstore is operated by Golf & Tennis Pro Shop Inc., a subsidiary of AMB Sports + Entertainment and is headquartered in metro-Atlanta. As the PGA TOUR's exclusive off-course/off-airport retail partner in North America, PGA TOUR Superstore provides customers with access to the same technology and expertise as card-carrying PGA TOUR pros. All stores are staffed with teaching professionals and have multiple state-of-the-art swing simulators, practice hitting bays, and large putting greens. There is also an in-house club making and repair facility. Along with equipment and accessories, PGA TOUR Superstore has an unmatched selection of men's, women's and juniors' apparel and footwear for golf and tennis. For more information, visit www.pgatoursuperstore.com. About LPGA Amateur Golf Association LPGA Amateurs is where women grow in golf, together. As the largest and most trusted women's golf community, LPGA Women’s Network successfully guide women through every stage of the game and build welcoming communities that foster lifelong friendships. With 19,000+ active members and over 10,000 golf, social, and networking events each year, its members enjoy a full calendar and a fuller life. As part of the LPGA family, the go-to brand for women's golf, LPGA Women’s Network partner closely with LPGA Professionals to help members grow skills and confidence. Its 130+ volunteer-led local Chapters create welcoming, inclusive communities that support women from their first swing through life's many milestones.

SGB Online
Sep 18th, 2025
PGA Tour Superstore to Open Store on Jersey Shore

PGA Tour Superstore to open store on Jersey Shore.

The Golf Wire
Aug 4th, 2025
FIRST TEE, PGA TOUR SUPERSTORE INVITE 40 TEENS TO MONTANA FOR LIFE-CHANGING LEADERSHIP SUMMIT

EMIGRANT, Mont. - National youth development organization First Tee is proud to host the 2025 First Tee Leadership Summitin partnership with PGA TOUR Superstore, taking place over the next two weeks at West Creek Ranch in Montana.

SGB Online
Jul 29th, 2025
PGA Tour Superstore Appoints New CEO

PGA Tour Superstore has appointed Troy Rice as its new CEO, succeeding its retiring long-term CEO Dick Sullivan.

The Golf Wire
Jun 26th, 2025
PGA TOUR SUPERSTORE NAMED "PROUD PARTNER" OF THE PLAY GOLF MYRTLE BEACH WORLD AMATEUR CHAMPIONSHIP

PGA TOUR Superstore named "Proud Partner" Of The Play Golf Myrtle Beach World Amateur Championship.