Sales Service Coordinator

Job Summary

It’s an exciting time to be part of IFF! Based in our New York Office, the Sales Service Coordinator will be an integral part of our Sales Team. This is a great opportunity for a candidate interested to work in a face-paced team in Fine Fragrance working closely with Sales Account Managers.

About You:

To be successful in this position you will demonstrate excellent interpersonal skills, organizational and project coordination skills along with the ability to prioritize tasks effectively and manage pressure to meet deadlines.

This role is required to be on site 5 days a week

You will spend your time:

Client Project Responsibility: Coordinating multiple client fragrance development projects by liaising with local internal teams, including perfumers, labs, marketing, production, customer service, scent designers & tracking and following up on all relevant details of project briefing and related submissions.

Shipments: Coordination of shipping daily, acting as on-site point person in preparation and printing of label samples and shipping documentation.

Client Meeting Responsibility: Scheduling, organizing and preparing meetings, including: submission materials, sampling, blotters, submission sheets, and all support material. Taking detailed recap notes and follow up action items.

Besst in Class Customer Service: Daily and ongoing support and communication to customer needs, such as pricing, oil, documentation and samples. Project administration during project development, entering projects, sending out submissions and reworks, directing internal team, managing deadlines and requests, monitoring pricing, logging in bases, updating projects, keeping project folders and records, ordering oils, stability requests, TOX paperwork, PDR tracking, entering adoptions, entering into SAP, prices, and initiating line extensions. Independent management of projects as assigned.

Data Management Responsibility: Maintain/Ownership of master data files and maintaining data integrity, including: SAP/Business Warehouse/Price Lists, oil references, sales reporting tools, approved levels and bases, etc.

Safety/Toxicology Responsibility: Ensure clients’ current portfolios meet the latest industry regulations. Issue necessary safety documents; Coordinate all re-works, working to ensure maintenance of active portfolio with new customer or regulatory amendments.

Stability Responsibility: Organize stability tests for products while monitoring and tracking results.

Flexibility to manage all other duties as assigned.

Required Experience:

• 1-3 years of related work experience. Fragrance Industry preferred.
• Strong Organizational skills: to manage priorities, very tight timelines and changing project requirements as well as supporting external customers.
• Strong Computer skills: Knowledge in internal data systems such as Microsoft office, Excel, PPT, Word, SAP
• Strong Interpersonal and Communication skills: effectively communicate and build customer and internal.

Key traits:

• High energy level, a winning attitude, team spirit, calm under pressure, organized, proactive, customer focused and results oriented.
• Problem solver focused on delivering solutions, ability to quickly learn and master new task and business related software.
• Self-starter, willing to proactively take on additional projects both internal and external, work unsupervised, and take ownership to meet account objectives.
• Experience in prioritizing, coordinating, multi-tasking and managing several accounts as well as numerous projects at any given time with pressure to meet deadlines.

Preferred Experience:

• Flexibility to work overtime as business needs dictate

Compensation ($60,000 - $70,000) is based on a variety of factors including but not limited to work experience, skills, certifications, and location.

While we are interested in all qualified candidates with the potential to work in the United States, we are not able to sponsor visas. Additionally, to qualify for this position, you must be proficient in English, including reading, writing, and verbal communication.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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