Technical Support Engineer

What you'll be doing:

Are you passionate about technology and solving technical problems? We are looking for a Technical Support Engineer to join our Maidenhead Support Team and play a key role in delivering outstanding customer support. Working across different technologies and software. You'll support server deployments, troubleshoot and resolve technical issues, monitor infrastructure, and assist customers with a wide range of technical queries.The successful candidate will be customer-focused, technically minded, and committed to providing a high-quality support experience.

We want to hear from you if you:

• Enjoy working with technology and have hands-on experience troubleshooting hardware issues, either professionally or as a hobby.
• Have installed, configured, or supported operating systems and are keen to expand your technical knowledge.
• Take pride in delivering excellent customer service and building positive customer relationships.
• Approach problems with curiosity, persistence, and a logical mindset.
• Are eager to learn new technologies and develop your career in IT support.
• Thrive in a collaborative team environment and enjoy helping others succeed.
• Can participate in a shift rota supporting customers 24 hours a day, 7 days a week.

At RapidSwitch we're committed to creating a diverse and inclusive workplace. We recognise that your experience may not perfectly match every requirement in this advert. If this role excites you and you believe you can make a positive contribution, we encourage you to apply.

What's in it for me?

Salary: up to £30k DOE + benefits such as:

• Supported training and development to help you progress within your career
• Long service benefits – additional annual leave and access to private healthcare
• Holiday Trading Scheme - buy or sell part of your annual leave allowance
• Day off on your birthday 
• Enhanced paternity, maternity and adoption leave
• Flexible Benefits scheme allowing you to select the benefits that suit your needs

Who you'll be doing it for:

RapidSwitch is a leading Bare Metal service provider in the UK. RapidSwitch was founded in 1999 and have been a part of the Iomart Group since 2009.

We have a highly experienced team, all based in our Maidenhead office, who support over 1000 customers, across over 7500 devices. Our teams get to work with a range of devices & technologies, including (but not limited to): 

Dell Servers - using both Intel & AMD chipsets. HPE servers - using both Intel & AMD chipsetsGPU servers - used by our customers for machine learning, AI, and high data-load processingStorage devicesNetworking devices, including security devices. 

We also work with a wide range of customers & businesses, everything from gaming to health-care. 

Our Maidenhead office is attached to Iomart Group's flagship Data Centre, where the majority of our customers are hosted. 

No matter what your role is within RapidSwitch, you'll get to work in a collaborative-initiative atmosphere, & work closely with experts in this field. 

What to do next:

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on [email protected]’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know