PeopleHub Partner

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Reporting to the Manager of the PeopleHub, North America, the PeopleHub Partner provides specialized support to employees and front line managers across the organization. 

This role engages with employees and leaders at critical moments in the employee lifecycle to ensure an equitable, inclusive, and respectful experience consistent with Toast’s policies, values, and culture. As a central point of expertise within the PeopleHub, this role bridges “Performance” (skill), “Conduct” (will), and where leaders need to support in key moments that matter. This role coaches front-line leaders through performance situations while also owning complex ER matters including workplace investigations, compliance, and formal conflict resolution. The PeopleHub Partner must perform work with limited supervision, handle high-volume routine cases and highly sensitive employment situations with emotional intelligence, and exhibit superb written and verbal communication skills.

A day in the life (Responsibilities) 

Performance Management

• Act as a consultant to front-line leaders on performance management, including:
• Coaching leaders on how to address various performance situations; conducting effective performance conversations; and best practices/expectations in documentation of performance actions.
• Enabling leaders of leaders (up to Director level) to coach their own team on these expectations.
• Advising on navigating low performance and supporting equitable and consistent intervention for employees who require support to meet role expectations.
• Influence leaders to manage performance throughout the year, including leveraging key moments and data outside of the annual performance review cycle.
• Support the compassionate off-boarding of employees as required.
• Identify (with support) which consultations are of highest priority and sensitivity; influence leaders to leverage self-service resources (e.g., Intranet) and other appropriate resources for out-of-scope requests.

Employee Relations

• Assist with routine workplace investigations, code of conduct violations, and compliance matters with impartiality and confidentiality.
• Support conflict resolution and the handling of formal complaints by facilitating productive conversations.
• Develop expertise in People policies, providing recommendations on policy applications in consultation with the ER Center of Excellence (COE).
• Help address formal workplace concern escalations from Individual Contributors (ICs).
• Coordinate with Legal, the ER COE, and the broader People team on escalations and post-investigation coaching.
• Track case trends and compliance data to help identify systemic risks and provide insights to the business.
• Utilize ER tools, such as HR Acuity and AI workflows, to improve efficiency and documentation quality.

Cross-Functional Partnership

• Partner closely with the broader PeopleHub team to provide managers with a holistic consultative service, connecting performance and conduct matters seamlessly.
• Partner with Functional People Success Partners (HRBPs at Toast), the ER COE, and other Centers of Excellence on processes and enablement to improve the employee and manager experience.
• Navigate nuance, ask questions, and appropriately engage and inform stakeholders, including Employee Relations, as required.
• Ensure policies, practices, and programs are administered in an equitable and consistent manner across all supported populations.

What you'll need to thrive (Requirements)

• 2+ years in an HRBP, Employee Relations, or equivalent HR role, with demonstrated experience in both performance management and workplace investigations.
• Demonstrated experience leading a variety of complex workplace investigations and ER consultations with little supervision.
• Proven ability to coach and partner with leadership at all levels, including enabling leaders of leaders.
• Strong experience navigating labor relations situations and coaching managers through challenging employment cycles.
• Strong experience in performance management, including documentation, coaching, and consistent application of standards.
• Demonstrated ability to show excellent judgment, creative problem-solving, and the ability to identify “around the corner” risks.
• Solid understanding of U.S. employment law, statutory requirements, and HR practices.
• Ability to translate data and case trends into meaningful insights and actionable recommendations.
• Proven ability to support diverse teams in a matrixed environment, adapting strategies to meet the needs of different business units.
• Strong teamwork, communication, and cross-functional collaboration skills; ability to operate in a fast-paced environment with multiple stakeholders.
• Excited about the future of AI and curious about integrating AI-driven solutions to enhance efficiency within the PeopleHub.

Special Sauce* (Nice to Haves)

• Professional in Human Resources (PHR), SHRM-CP, or equivalent certification.
• Experience specializing in performance management at scale.
• Success in partnering with and influencing leadership without direct authority.
• Experience supporting leaders across a global, high-growth organization.
• Demonstrated success in a high-growth or fast-scaling organization.
• Experience in supporting a scaling Go To Market line of business.
• Resides in Omaha, NE area.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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