Client Relationship Specialist
AE Perkins
Client Relationship Specialist
AE Perkins
Holding company advancing healthcare payments tech
AE Perkins · Dallas, United States (Remote) · Full-time · Posted 2026-10-30
Salary: USD 50,000–53,000
Workplace: remote
Department: Client Experience
Candidate Authenticity Statement
We recognize that AI tools are increasingly used in professional settings. However, during our assessment and interview process, we ask candidates to complete all responses independently, without the use of AI-generated assistance.
This ensures we can accurately assess your individual skills, communication style, and problem-solving approach. Submissions or responses that appear AI-generated may be considered misaligned with our evaluation standards.
Remote-First with In-Person Training: This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.
POSITION SUMMARY:
The Client Relationship Specialist (CRS) is responsible for providing outstanding, dedicated client care while maintaining professional relationships with current, potential, and former clients. Working as part of a team that manages a portfolio of new and existing accounts, the CRS serves as the main point of contact for client questions or concerns, ensuring a positive and seamless client experience. The role involves resolving client issues, educating clients on products and services, and supporting strategies for retention and growth.
Please note: Required working hours for the Client Experience department are 8:30 a.m. – 5:30 p.m. within your time zone.
Note: AE Perkins is a holding company that supports three innovative operating entities: Ameriflex, Workforce Go, and Accresa.
PRINCIPAL DUTIES & RESPONSIBILITIES (Core Competencies):
Client Interaction and Issue Resolution: Serve as the primary contact for clients, addressing questions and concerns in a timely manner. Own client issues from start to finish, ensuring resolutions meet or exceed client expectations (Intermediate).
Empathy and Client Care: Exhibit a high level of empathy and interpersonal skills when working with clients, ensuring they feel heard, supported, and valued (Advanced).
Proactive Client Support: Anticipate client needs by identifying potential questions or concerns and providing answers before they arise, offering a proactive approach to service (Intermediate).
Relationship Building and Retention: Build, maintain, and foster positive relationships with Plan Administrators, Brokers, and other stakeholders to support client retention and business growth (Intermediate).
Client Education: Educate clients on systems, tools, and policies related to Ameriflex products and services, ensuring they can utilize offerings effectively (Intermediate).
Account Organization and Documentation: Maintain organized and accurate account information for each client, including records of interactions, service issues, and resolutions (Advanced).
Regulatory Compliance: Handle confidential information with discretion in accordance with HIPAA and other relevant regulations, remaining knowledgeable about all regulations related to business services (Advanced).
Collaboration and Strategy Execution: Collaborate with internal partners to execute business plans and strategies that align with company goals (Intermediate).
Efficiency and Resource Utilization: Leverage company resources and tools to maximize efficiency, ensuring a seamless and reliable service experience for clients (Intermediate).
Additional Duties: Perform other duties as required to support business needs, as assigned by the Client Experience Manager (Beginner).
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Service Orientation: Passion for delivering outstanding client service and maintaining a client-focused mindset (Advanced).
Problem-Solving Skills: Ability to think on your feet and resolve issues effectively, even in high-pressure situations (Intermediate).
Communication Skills: Superior written and verbal communication skills, with the ability to clearly convey information and handle client interactions with professionalism (Advanced).
Organizational Skills and Multitasking: Strong organizational abilities, with a keen attention to detail and the capability to manage multiple tasks and high call and email volumes (Advanced).
Adaptability and Stress Management: Ability to adapt quickly to changing priorities and work well under stressful conditions (Intermediate).
Technical Proficiency: Competence in navigating multiple web-based programs and utilizing technology to address client needs efficiently (Intermediate).
Goal Orientation and Initiative: Highly goal-oriented and self-motivated, with a drive to grow and advance within the organization (Advanced).
Team Collaboration: Strong ability to work as part of a team, supporting colleagues and contributing to a positive work environment (Intermediate).
Compliance Awareness: Understanding of HIPAA regulations and other compliance requirements for handling sensitive information (Advanced).
CREDENTIALS & EXPERIENCE:
Education: Bachelor’s Degree from an accredited institution required.
Experience:
Technical Skills:
**NOTE: Starting pay for this position is set at $50,000.00 - $53,000.00 annually with additional bonus potential.
BENEFITS**
ADDITIONAL BENEFITS INCLUDE:
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Work in an office environment; sustained posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.
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Holding company advancing healthcare payments tech
A.E. Perkins is a holding company that builds and invests in healthcare payments and benefits technology businesses, with stakes in real estate and consumer products. Its services integrate eligibility, funding, and point-of-sale decisions, and its portfolio includes Ameriflex (FSA/HSA/HRA, COBRA, compliance), Accresa (direct primary care and subscription-based healthcare), and Workforce Go (payroll, HR, time and ACA tracking). The company differentiates itself through onshore development, proprietary IP, disciplined operational strategies, and a growth engine based on mergers and acquisitions and targeted investments. Its goal is to scale platforms, reduce costs, and improve the consumer experience by expanding access to consumer-driven benefits and healthcare payment solutions through partnerships and portfolio synergies.
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