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TELEXISTENCE

RaaS provider automating retail and logistics

Human Resources Business Partner

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeTokyo, Japan

About the Job

Requirements

  • Business-level proficiency in Japanese and English, including written communication.
  • Approximately 3–5 years of HR experience, including at least one year in a role directly supporting people managers.
  • Strong analytical skills, with the ability to work with HR data and present findings clearly and accurately.
  • Demonstrated ability to build trust with stakeholders and handle sensitive conversations professionally.
  • Sound judgment in handling confidential and sensitive information.
  • Excellent written communication skills, with strong attention to accuracy and detail.
  • Comfort establishing processes in a growing organization, not only operating established ones.
  • Strong sense of ownership and ability to see issues through to resolution.
  • Ability to build credibility with managers across functions and cultures.
  • Interest in technology-driven structural change.

Responsibilities

  • Serve as a primary HR point of contact for people managers and team leads, providing day-to-day guidance on people-related matters and supporting consistent, well-informed decisions.
  • Support organizational change and role definition initiatives, maintain accurate organizational data, and identify structural gaps such as vacancies and succession risks.
  • Contribute to workforce planning by providing headcount, attrition, and hiring status data and monitoring progress against plan.
  • Partner with managers throughout goal-setting and performance evaluation cycles, supporting evaluation writing, goal quality, reward discussions, promotion, and performance improvement processes.
  • Prepare talent review materials and maintain supporting data to help identify high-potential talent and succession needs for key roles.
  • Deliver manager training modules covering performance, reward, and change management, and coach managers on feedback and effective people conversations.
  • Maintain the accuracy and consistency of organizational and employee data, including structure, headcount, and employee movement records.
  • Analyze turnover, attrition, engagement, and workforce composition data to produce reliable business insights.
  • Translate analysis into practical recommendations for managers and support implementation through completion.
  • Manage employee relations cases from initial consultation through fact-finding, documentation, and resolution, escalating matters involving legal or compliance considerations.
  • Identify retention risks early and work with managers to design and implement appropriate interventions.
  • Conduct exit interviews and consolidate findings into actionable insights, handling confidential information with discretion.
  • Support onboarding, engagement survey follow-up, and internal communications in Japanese and English to strengthen employee experience across a multinational workforce.

Desired Qualifications

  • Experience in a high-growth or scale-up environment.
  • Experience supporting multi-entity, cross-border, or multinational organizations.
  • Experience supporting frontline, shift-based, or part-time employee populations.
  • Experience handling employee relations investigations.
  • Successful completion of one or more 社労士 examination subjects, SHRM, HRCI, or an equivalent HR certification.

About the Company

TELEXISTENCE

RaaS provider automating retail and logistics

TELEXISTENCE designs and operates robots that blend AI with remote control under a robotics-as-a-service model to automate labor tasks in retail and logistics. Its TX SCARA robot restocks beverages by using an AI system called Gordon to detect low stock and perform replenishment, handling up to about 1,000 bottles or cans per day with onboard NVIDIA Jetson edge AI; if the AI isn’t reliable, a human operator can take control remotely via a telepresence/VR interface. The company stands out by combining AI, remote operation, and ongoing RaaS contracts, backed by large funding and partnerships to scale mass production and expand internationally, including collaborations like Astra with Seven-Eleven Japan. TELEXISTENCE’s goal is to reduce labor shortages and boost efficiency by deploying versatile robots at scale across retail and logistics.

Company size
51-200
Company stage
Series B
Total funding
$197.5M
Headquarters
Tokyo, Japan
Founded
2017

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