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Bio-Rad Laboratories

Life science reagents, instruments, software

Team Lead Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeHeilbronn, Germany

About the Job

Requirements

  • A completed vocational qualification in medical technology, a technical university degree, or an equivalent qualification is required.
  • Several years of experience as a service technician in the medical technology environment are required.
  • Initial or substantial leadership experience is required.
  • Very good German and good English language skills are required.
  • The candidate must demonstrate initiative and an independent, structured working style.
  • The candidate must be able to identify challenges early and respond with a solution-oriented approach.
  • The candidate must communicate proactively, appreciatively, and clearly.
  • The candidate must present themselves confidently and demonstrate appropriate assertiveness.
  • Strong customer orientation and a high sense of responsibility are required.
  • The candidate must be resilient and able to maintain oversight in demanding situations.

Responsibilities

  • Lead a team of nine service technicians professionally and disciplinarily.
  • Ensure a high level of team qualifications and plan and coordinate training and professional development measures.
  • Ensure fast, professional, and service-level-agreement-compliant delivery of all service activities, including installations, maintenance, and emergency repairs.
  • Analyze relevant key performance indicators and derive targeted measures to improve customer satisfaction and equipment availability.
  • Build and maintain trusting relationships with internal partners, especially sales teams, and actively participate in sales meetings.
  • Ensure complete and policy-compliant documentation of all service assignments in the service management system.
  • Personally support customers in the region and carry out installations and maintenance.
  • Manage service activities, including repairs, installations, maintenance, equipment shipments, and customer inquiries, in the defined region in direct collaboration with customers and in close cooperation with adjacent departments.

About the Company

Bio-Rad Laboratories

Life science reagents, instruments, software

Bio-Rad Laboratories, Inc. develops, manufactures, and sells a wide range of tools for life science research and clinical diagnostics, including reagents, instruments, and software. The company serves universities, pharmaceutical and biotech firms, and clinical laboratories, providing products that support cell biology, gene expression, protein purification, and imaging. Its products are sold through a dedicated direct sales force and online channels, with revenue from product sales and service contracts. The company emphasizes quality and reliability in its offerings. The main difference from competitors is its broad, integrated portfolio of end-to-end solutions across research and clinical applications, combined with a global sales and support network. Bio-Rad’s goal is to help researchers and clinicians advance scientific discoveries and improve patient outcomes by enabling accurate experiments and dependable diagnostics.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Hercules, CA
Founded
1952

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