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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Placer Labs

Placer Labs

501-1,000 employees

Provides location intelligence and foot traffic data

Data & Analytics
Real Estate

Compensation Overview

$85k - $105kAnnually

+ Sales-based Commissions + Equity Awards

Mid

Remote in USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • Bachelor's degree
  • Deep understanding of the Customer Success function
  • Industry experience as referenced in the Summary section is required
  • Incredible precision, attention to detail, and organization skills
  • 3+ years of customer success experience
  • Demonstrated experience in presenting complex data in understandable ways to address customers business questions
  • Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
  • Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
  • Experience working with cross-functional teams and projects
  • Aptitude for being organized with flexibility to deliver results in a fast-paced environment
Responsibilities
  • Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
  • Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
  • Engage actively in client discussions to position the value of our solution
  • Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Placer.ai offers a location intelligence and foot traffic data software that provides unprecedented visibility into consumer foot traffic, empowering professionals in retail, commercial real estate, hospitality, and economic development to gain insights into any property and make informed decisions based on real-time data. The platform utilizes advanced foot traffic analytics to maximize offline activities and understand the factors driving success.

Company Stage

Series C

Total Funding

$298.4M

Headquarters

Santa Cruz, California

Founded

2018

Growth & Insights
Headcount

6 month growth

12%

1 year growth

27%

2 year growth

65%