Full-Time

Client Technical Support

Interactive Brokers

Interactive Brokers

1,001-5,000 employees

Global online trading platform for diverse assets

Fintech

Junior

Chicago, IL, USA

Required Skills
Communications
Requirements
  • Bachelor's degree, preferred if in a technical field
  • 2+ years in client facing support role
  • 2+ years of experience working with Windows, and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problems
  • Experience with financial products and services is a plus
  • Multilingual language skills a plus
Responsibilities
  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with focus on wide scale technical issues

Interactive Brokers Group, a leader in the financial services industry, has a proven track record of technical innovation, demonstrated by its 45-year history of building advanced trading technology. The company's competitive advantage lies in its ability to provide a single unified platform for global trading in multiple asset classes and currencies, backed by robust market data access 24/6. Its strong corporate culture is centered around creating technology to provide liquidity on better terms, competing on price, speed, size, and diversity of global products, which has led to its recognition as Barron's #1 Best Online Broker for six consecutive years.

Company Stage

N/A

Total Funding

N/A

Headquarters

Greenwich, Connecticut

Founded

1977

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

21%

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave