Job Description
The role of Account Manager – Mid Market is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention in a well-established area of the business.
This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager.
Your key responsibilities day to day will be…
- Responsible for in-life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management
- Keep churn within account base to <5%
- To increase cross selling/product penetration within account base
- Deliver outstanding customer experience by exceeding the needs of the customer
- Manage profitability in line with commercial guidelines
- Work with internal teams and key stakeholders to ensure an exceptional customer experience
- Keep up to date on knowledge of the industry and undertake necessary training
What do we expect for you?
- Deliver a proactive review strategy for all customer base
- Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
- Deliver a retention strategy to help reduce churn in line with expectations
- Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability
- Develop long-standing, meaningful relationships with all clients assigned, and build relationships with all key stakeholders
- Have a positive attitude toward customers in all interactions and establish rapport
- Be a Team player
- Apply honesty, initiative, flexibility, and confidentiality
- Maintain a positive work atmosphere and culture
Qualifications
- Telecoms background essential
- 5 GCSE passes
- A-Level or equivalent
Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Our benefits:
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- ‘Cycle to work’ scheme
And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer:
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
Next Steps
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
