IT Operations Officer

DEADLINE FOR APPLICATIONS

14 November 2026-23:59-GMT+01:00 West Africa Standard Time (Ndjamena)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

CONTRACTUAL INFORMATION:

Position Title: IT Operations Officer

Contract Type: Consultant, Level II

Division: Information Technology

Duty Station: Adre, Chad

Duration: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The role will be responsible for delivering efficient and effective IT systems and platforms that support WFP’s strategy in Sudan Country Office, including, but not limiting to, management of networking infrastructure and connectivity (VSAT, mobile and terrestrial) in the Area Office telecommunications system (HF/VHF radio network), cyber-security, ensure adequate users support, assets management, inter-agency collaboration, etc.

The incumbent will report directly to the Head of Darfur Area Office (AO), while maintaining functional reporting line to the Foundational Team Lead of TEC Sudan Unit for all technology related aspects.

ACCOUNTABILITIES/RESPONSIBILITIES (not all-inclusive):

• Manage the operation and maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support data base, documents, resources and other data files.
• Contribute to the development of plans and budgets and manage the deployment of IT and Telecom systems and platforms aligned with business needs, in accordance with WFP corporate standards.
• Monitor and maintain IT and Telecom systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
• Contribute to technical specifications and tender documents that support the procurement of IT equipment and services at minimum cost, in line with WFP rules and regulations.
• Collect and analyze data to contribute to the preparation of accurate reports on IT and Telecom activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.
• Maintain and develop technical expertise and understanding of industry developments.
• Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries.
• Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecoms.
• Serve as the Emergency Telecommunications Cluster (ETC) Coordinator for the Aare Office with all corresponding responsibilities and accountabilities, with functional reporting to the Emergency Telecommunications Cluster Coordinator in the Country Office.
• Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and Telecoms.
• Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.
• Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.
• Ensure IT Assets Management processes and procedures are in place and followed within established WFP internal rules and regulations.
• Perform any other related duties as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Advanced university degree in Computer Science or another relevant field, or First University degree with additional years of related work experience or training/courses.
Experience: At least 5 years of progressively responsible professional experience in planning, design, development, implementation and maintenance of IT systems. Hands on field experience implementing IT and telecoms systems in emergencies.
Knowledge & Skills:

• Proven hands-on Project Management experience.
• CCNA or higher certification and Microsoft certification is desirable.
• Deep understanding of networking protocols (e.g.1 IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of cyber-security protocols, solutions, threats, etc.
• Hands-on experience with monitoring, network diagnostic and network analytics tools.

Languages: Fluency in English. Knowledge of another UN official languages is an advantage.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.