Ritchie Bros.

Asset management and heavy equipment auctions

Title Specialist

Office Clerical & RecordsConfirmed live in the last 24 hours

Full-timeBaltimore, MD, USA$22In-person

About the Job

Requirements

1–2 years of state or national title processing experience.
2–3 years of knowledge of title and salvage title requirements.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Ability to comply with state and/or buyer requirements.
Ability to protect confidential personal customer information and follow state and company records-retention policies and procedures.

Responsibilities

Secure the documents required to accompany applications to transfer vehicle title ownership.
Compile necessary documents and communicate with customers and vehicle owners to resolve problems and discrepancies.
Answer inbound phone calls and send emails to provide customer service.
Where authorized to process applications as an acting state processing authority, work within the applicable state systems.
Maintain customer databases.
Review and process documentation for insurance and remarketing customers.
Process incoming salvage titles from multiple states and prepare them for sale.
Maintain current knowledge of title and salvage laws and regulations across multiple states.
Provide customer support and timely solutions to external and internal partners through mail, email, telephone, and direct personal contact.
Review and enter title work for all customers.
Complete applications to transfer title ownership.
Enter information from titles received from the state into the IAA operating system.
Respond to customer questions, complaints, and requests.
Resolve problems encountered in transferring title ownership.
Perform word-processing assignments, filing, and related clerical duties.
Follow established procedures under the close direction of a supervisor.
Assist with other office functions as needed.
Immediately report violations of company policy to a supervisor or manager.
Develop employees as part of a progression plan.
Maintain a culture of responsibility, accountability, integrity, and execution across the span of control.
Perform other duties as assigned by management.

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems

1-2 years State/National title processing experience
2-3 Years Previous knowledge in title and salvage title requirements
Maintaining customer databases
Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
Typical Field Office Environment

Review and process documentation for insurance and remarketing customers
Process incoming salvage titles from multiple states and set for sale
Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
Reviews and enters in title work for all customers.
Completes application to transfer title ownership.
Enters information from titles received from the state into the IAA operating system.
Stays current with title/salvage laws in multiple states
Responds to customer questions, complaints and requests.
Resolves problems encountered in the effort to transfer title ownership.
Performs word processing assignments, filing and related clerical duties.
Follows well-established procedures and under close direction of supervisor.
Assists with other office functions as needed.
Immediately reports all violations of company policy to a supervisor or manager.
Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
Develop employees as part of a progression plan
Maintain a culture of responsibility, accountability, integrity, and execution across span of control
Other duties as assigned per management

Minimum Salary: $22.00

Maximum Salary: $22.00

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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