Rodenhiser Home Services

Plumbing, heating, cooling, and electrical services

Human Resources Manager

Compensation & Benefits +1Confirmed live in the last 24 hours

Full-timeHolliston, MA, USAIn-person

About the Job

Requirements

Five to eight years of progressive human resources experience.
A bachelor's degree in human resources management, or related SHRM or equivalent credentials.
Strong knowledge of Massachusetts employment law and workers' compensation.
Proficiency with ADP Workforce Now and JazzHR.
Demonstrated success recruiting across trades and office roles.
Strong professionalism, confidentiality, communication skills, and judgment.
Ability to balance empathy with firmness and consistency.

Responsibilities

Lead recruiting for trades and office/warehouse roles using JazzHR.
Partner with Marketing to promote the employment brand and organize hiring events.
Advise on employee relations and foster a respectful and inclusive workplace.
Lead HR operations, including compliance, policy management, training, and development.
Manage investigations, documentation, corrective actions, and exit interviews.
Support performance management, coaching, and career development.
Ensure consistent policy application and maintain a culture aligned with the company's stated values.
Provide a neutral perspective for employees and leaders.
Lead annual open enrollment and employee benefits education.
Facilitate annual analysis of the company's self-insured health plan.
Administer the 401(k) plan, including eligibility tracking, enrollments, contributions, audits, and compliance.
Liaise for workers' compensation, general liability, and automotive/fleet captive insurance programs.
Manage payroll compliance, deductions, and garnishments.
Administer compensation plans for service managers and the sales team.
Support payroll audits and resolve payroll concerns.
Work with the safety committee to develop, implement, and monitor the company-wide safety program.
Analyze claim trends and safety with insurance partners.
Collaborate with managers to improve safe working practices and reduce injuries.
Lead safety communications, training, and incident response.
Maintain records and compliance for employee licenses, trade certifications, and role-specific credentials; ensure timely renewals and maintain secure digital records.
Oversee timely completion of performance reviews by department managers.
Maintain and update salary bands in compliance with Massachusetts wage transparency laws and support annual compensation reviews.
Oversee HRIS workflows in ADP Workforce Now.
Maintain compliance with Massachusetts and federal labor laws.
Update the employee handbook and HR policies.
Coordinate company-wide training and compliance initiatives.
Support EOS processes and organizational planning.

Desired Qualifications

Experience overseeing safety programs or analyzing insurance loss data.

Rodenhiser Home Services is looking for a hands-on, people-focused HR Manager to lead all HR functions for our multi-trade home services company. This role is perfect for someone who is empathetic, organized, confident, and comfortable supporting managers and employees at all levels.

You will be a key partner in shaping our culture, supporting our teams, and driving performance across the organization.

KEY RESPONSIBILITIES

Recruiting & Talent Acquisition

Lead recruiting for trades (HVAC, Plumbing, Electrical, Carpentry, Painting, Architecture, Drafting) and office/warehouse roles via Jazz/HR
Partner with Marketing to promote the employment brand and organize hiring events.

Employee Relations & HR Operations

Act as a trusted advisor on employee relations, fostering a respectful and inclusive workplace.
Lead HR operations, including compliance, policy management, training, and development.
Manage investigations, documentation, corrective actions, and exit interviews.
Support performance management, coaching, and career development.
Ensure consistent policy application and maintain a culture aligned with “Nice People, Great Service.”
Act as a neutral party, providing a balanced perspective for both employees and leaders.

Benefits, 401(k), & Insurance Coordination

Lead annual open enrollment and employee benefits education.
Facilitate annual analysis of the company’s self-insured health plan.
Administer the 401(k) plan including eligibility tracking, enrollments, contributions, audits, and compliance.
Serve as a liaison for captive insurance programs including Worker’s Compensation, General Liability, and Automotive/Fleet.

Payroll & Compensation

Manage payroll compliance, deductions, and garnishments.
Administer compensation plans for Service Managers and Sales team.
Support payroll audits and resolution on payroll concerns.

Safety Program Oversight & Risk Mitigation

Work with the safety committee to develop, implement, and monitor the company-wide safety program.
Analyze claim trends and safety with insurance partners.
Collaborate with managers to improve safe working practices and reduce injuries.
Lead safety communications, training, and incident response.

Licensing & Credential Management

Maintain inventory and compliance of all employee licenses, trade certifications, and role-specific credentials.
Ensure renewals are completed on time with zero lapses in credential compliance.
Maintain secure digital records of all licenses and certifications.

Performance Reviews & Compensation Compliance

Oversee and ensure the timely completion of all performance reviews by department managers.
Maintain and update salary bands in compliance with Massachusetts wage transparency laws.
Support annual compensation reviews.

HRIS, Compliance & Organizational Support

Oversee HRIS workflows in ADP Workforce Now.
Maintain compliance with Massachusetts and federal labor laws.
Update Employee Handbook and HR policies.
Coordinate company-wide training and compliance initiatives.
Support EOS processes and organizational planning.

EXPERIENCE/EDUCATION/COMPETENCIES:

5-8 Years of progressive HR experience.
Bachelor’s degree in human resources management or related SHRM or equivalent credentials.
Strong knowledge of Massachusetts employment law and Worker’s Compensation.
Proficiency with ADP Workforce Now and JazzHR.
Experience overseeing safety programs or analyzing insurance loss data (preferred).
Demonstrated success recruiting across trades and office roles.
Strong professionalism, confidentiality, communication skills, and judgment.
Ability to balance empathy with firmness and consistency.

COMPENSATION
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $90,000 to $120,000, based on responsibilities, experience, and other relevant factors. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

COMPREHENSIVE BENEFIT PACKAGE

Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, and MA PFML
Time Off: Paid Vacation, Holidays, Parental Leave
Financial: 401(k) and employer match
Growth: Tuition reimbursement, career development
Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.

About the Company

Rodenhiser Home Services

Plumbing, heating, cooling, and electrical services

Rodenhiser Home Services provides plumbing, heating, air conditioning, and electrical work in the MetroWest Massachusetts area (495/128) with on‑call emergency service. Their offerings include repairs, installations, and routine maintenance performed by licensed, insured technicians who arrive on time and clean up after the work. Work is backed by written warranties and upfront per‑job pricing, with free estimates on new heating and cooling installations. The company differentiates itself through 90+ years of local presence, a satisfaction-guaranteed service model, and a strong emphasis on tidy, reliable service. The goal is to deliver dependable home-system solutions with clear pricing and peace of mind for families and businesses in the community.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: San Francisco, CA
Founded: 1928

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