ABeam Consulting

Global management consulting with digital transformation

ServiceNow Functional Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A minimum of 5–8 years of ServiceNow functional or consulting experience, including at least 2–3 full-lifecycle implementations from requirements through go-live.
Strong hands-on ServiceNow configuration experience.
Proven experience delivering custom applications and complex, multi-level workflows beyond standard IT Service Management.
A good understanding of SAP logistics processes (MM, SD, FI, and PS) and ServiceNow integration with SAP.
Strong experience writing Functional Design Documents, process flows, and user stories.
Strong testing experience covering test scenarios, test cases, system integration testing execution, and defect management.
Experience supporting user acceptance testing and working directly with client business users to resolve issues.
Experience preparing training materials and conducting end-user training.
Experience in cutover planning, go-live execution, and hypercare support.
Working knowledge of Flow Designer, Approval Engine, Workflow Editor, Service Catalog, Record Producers, Service Portal or Employee Service Centre, forms, UI Policies, Data Policies, notifications, service-level agreements, reporting, dashboards, Performance Analytics, Update Sets, instance management, IntegrationHub, and REST integrations from a functional perspective.
Excellent written and spoken English, with the ability to present to client stakeholders.

Responsibilities

Conduct fit/gap analysis against standard ServiceNow capabilities and recommend configuration versus customisation.
Understand client-prepared Functional Design Documents covering process flows, data models, forms, roles and access, approval rules, notifications, reports, and integration touchpoints.
Walk developers through Functional Design Documents, clarify functional queries during build, and obtain client sign-off on technical designs.
Assess and document change requests against approved designs, including impacts on build, testing, and timelines.
Maintain a requirement traceability matrix linking requirements to design, test cases, and deployment.
Configure ServiceNow tables, forms, lists, views, UI Policies, Data Policies, Service Catalog items, record producers, variables, notifications, service-level agreements, and assignment rules.
Configure Flow Designer flows and approval rules for standard scenarios; identify where scripting or custom development is needed and provide specifications to developers.
Configure users, groups, roles, and access to meet security and segregation-of-duties requirements.
Build reports and dashboards for business tracking and operational monitoring.
Manage configuration through Update Sets and support migration across development, test, and production instances.
Define technical designs for custom scoped applications beyond standard IT Service Management processes.
Design complex multi-level workflows, including conditional branching, parallel and sequential approvals, escalations, and delegation.
Define approval matrices based on value thresholds, organisational hierarchy, plant, sales organisation, and cost centre.
Work with developers on Flow Designer, Workspace, and portal user experience to ensure solutions are usable and fit for purpose.
Ensure audit trails, status tracking, and compliance reporting are incorporated into every workflow.
Understand SAP logistics processes (MM, SD, FI, and PS) and their mapping to ServiceNow workflows.
Define functional integration requirements between ServiceNow and SAP, including trigger points, business objects, field mapping, status synchronisation, and error handling.
Work with SAP functional consultants, MuleSoft middleware teams, and ServiceNow developers to align interface specifications.
Validate end-to-end integration scenarios across ServiceNow and SAP, analyse failures, and coordinate fixes across teams.
Write positive, negative, and end-to-end integration test scenarios and detailed test cases derived from Functional Design Documents.
Prepare test data and transactional data dependencies.
Execute system integration testing, record results and evidence, and log defects in the project defect tracking tool.
Work with developers to reproduce, triage, and resolve defects; perform retesting and regression testing.
Report system integration testing progress, defect status, and exit-criteria readiness to the Test Lead and PMO.
Prepare user acceptance testing scripts and support business users throughout execution.
Serve as the first point of contact for client functional queries; classify issues as defects, change requests, or training needs.
Coordinate issue resolution with the development team, keep the client updated, and drive issues to closure and user acceptance testing sign-off.
Manage client expectations and escalate risks and blockers in a timely manner.
Prepare user guides, quick reference guides, process walkthroughs, and demo recordings.
Conduct end-user training and train-the-trainer sessions, onsite or remote.
Provide knowledge transfer to client support and platform administration teams.
Contribute to the cutover plan, including configuration migration, data loads, integration switch-on, role provisioning, and validation checks.
Execute and validate cutover activities and perform post-deployment smoke testing.
Provide go-live and hypercare support by monitoring issues, resolving incidents, and managing handover to business-as-usual support.
Translate business needs into clear designs, ensure the team builds and tests the intended solution, and guide the client through user acceptance testing, training, and go-live.
Own ServiceNow functional design and configuration, SAP logistics integration requirements, testing, training, and go-live readiness as one coherent solution from the first workshop through stable hypercare.

Desired Qualifications

Experience in SAP S/4HANA implementation programmes, including understanding RICEFW and the SAP project lifecycle and collaborating with SAP workstreams.
Experience with ServiceNow modules such as IT Service Management, Customer Service Management, Strategic Portfolio Management, Procurement Service Management, or HR Service Delivery.
Experience with test management tools such as Jira, Azure DevOps, or HP ALM.
Experience with Agile, Scrum, or hybrid delivery methodologies.
ServiceNow Certified System Administrator or Certified Implementation Specialist certifications.
Experience working with onshore/offshore delivery teams across multiple time zones.

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 9000 employees worldwide we aim to be the transformation partner of choice for all of our clients.

Role Overview
We are looking for an experienced ServiceNow Functional Consultant to own the functional delivery of ServiceNow solutions within a SAP-led enterprise transformation programme. The role focuses on custom applications and complex workflows, supported by a solid understanding of how ServiceNow processes integrate with SAP logistics (MM, SD, FI and PS).
This is a hands-on functional role covering the full delivery lifecycle — Functional Design Documents (FDD), configuration, SIT and UAT, end-user training, cutover and go-live. The consultant acts as the bridge between the client, business users, and the ServiceNow development team, ensuring that what is built matches what the business needs.

Immediate availability only due to project timelines.

Key Responsibilities
1. Requirements Gathering & Functional Design (FDD)

Conduct fit/gap analysis against standard ServiceNow capabilities and recommend configuration versus customisation.
Understand Functional Design Documents (FDD) prepared by client covering process flows, data model, forms, roles and access, approval rules, notifications, reports, and integration touchpoints.
Walk developers through FDDs, clarify functional queries during build, and obtain client sign-off on technical designs.
Assess and document change requests against approved designs, including impact on build, testing, and timelines.
Maintain a requirement traceability matrix (RTM) linking requirements to design, test cases, and deployment.

2. ServiceNow Configuration

Configure ServiceNow using platform capabilities: tables, forms, lists, views, UI Policies, Data Policies, Service Catalog items, record producers, variables, notifications, SLAs, and assignment rules.
Configure Flow Designer flows and approval rules for standard scenarios; identify where scripting or custom development is required and hand over clear specifications to developers.
Configure users, groups, roles, and access in line with security and segregation-of-duties requirements.
Build reports and dashboards to support business tracking and operational monitoring.
Manage configuration through Update Sets and support migration across development, test, and production instances.

3. Custom Applications & Complex Workflows

Define the technical design of custom scoped applications that go beyond standard ITSM processes.
Design complex, multi-level workflows — conditional branching, parallel and sequential approvals, escalations and delegation.
Define approval matrices driven by value thresholds, organisational hierarchy, plant, sales organisation, and cost centre.
Work with developers on Flow Designer, Workspace, and portal user experience to ensure solutions are usable and fit for purpose.
Ensure audit trails, status tracking, and compliance reporting are designed into every workflow.

4. SAP Logistics Integration (Functional)

Understand SAP logistics processes — MM, SD, FI and PS — and how they map to ServiceNow workflows.
Define functional integration requirements between ServiceNow and SAP: trigger points, business objects (materials, vendors, customers, purchase orders, sales orders, deliveries, goods movements), field mapping, status synchronisation, and error handling.
Work with SAP functional consultants, middleware teams (MuleSoft), and ServiceNow developers to align interface specifications.
Validate end-to-end integration scenarios across ServiceNow and SAP, analyse failures, and coordinate fixes across teams.

5. Testing – System Integration Testing (SIT)

Write test scenarios and detailed test cases (positive, negative, and end-to-end integration) derived from the FDD.
Prepare test data and transactional data dependencies.
Execute SIT, record results and evidence, and log defects in the project defect tracking tool.
Work closely with developers to reproduce, triage, and resolve defects; perform retesting and regression testing.
Report SIT progress, defect status, and exit-criteria readiness to the Test Lead and PMO.

6. UAT Support & Client Interaction

Prepare UAT scripts and support business users throughout UAT execution.
Act as the first point of contact for client functional queries; classify issues as defect, change request, or training need.
Coordinate resolution with the development team, keep the client updated, and drive issues to closure and UAT sign-off.
Manage client expectations and escalate risks and blockers in a timely manner.

7. Training & Knowledge Transfer

Prepare training materials — user guides, quick reference guides, process walkthroughs, and demo recordings.
Conduct end-user training and train-the-trainer sessions, onsite or remote.
Provide knowledge transfer to the client support and platform administration teams.

8. Cutover, Go-Live & Hypercare

Contribute to the cutover plan — configuration migration, data loads, integration switch-on, role provisioning, and validation checks.
Execute and validate cutover activities, and perform post-deployment smoke testing.
Provide go-live and hypercare support — monitor issues, resolve incidents, and manage handover to BAU support.

Requirements

Minimum 5–8 years of ServiceNow functional / consulting experience, with at least 2–3 full-lifecycle implementations from requirements through go-live.
Strong hands-on ServiceNow configuration experience.
Proven experience delivering custom applications and complex, multi-level workflows beyond standard ITSM.
Good understanding of SAP logistics processes (MM, SD, FI and PS) and how ServiceNow integrates with SAP.
Strong experience writing Functional Design Documents, process flows, and user stories.
Strong testing experience — test scenarios, test cases, SIT execution, and defect management.
Experience supporting UAT and working directly with client business users to resolve issues.
Experience preparing training materials and conducting end-user training.
Experience in cutover planning, go-live execution, and hypercare support.
Working knowledge of the ServiceNow toolset:
- Flow Designer, Approval Engine, Workflow Editor
- Service Catalog, Record Producers, Service Portal / Employee Service Centre (ESC)
- Forms, UI Policies, Data Policies, Notifications, SLAs
- Reporting, Dashboards, Performance Analytics
- Update Sets and instance management
- IntegrationHub and REST integrations (functional understanding)
Excellent written and spoken English, with the ability to present to client stakeholders.

Preferred Experience

Experience in several of the following areas would be advantageous:

Experience in SAP S/4HANA implementation programmes — understanding of RICEFW, the SAP project lifecycle, and collaboration with SAP workstreams.
ServiceNow modules such as ITSM, CSM, SPM, Procurement Service Management, or HR Service Delivery.
Test management tools such as Jira, Azure DevOps, or HP ALM.
Agile / Scrum or hybrid delivery methodologies.
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications.
Experience working with onshore/offshore delivery teams across multiple time zones.

Key Competencies

The successful candidate should demonstrate:

Business-first thinking — understands the business process before proposing a platform solution.
Client-facing communication — able to run workshops, explain system behaviour to non-technical users, and handle difficult conversations with confidence.
Structured documentation — produces clear, complete, and sign-off-ready FDDs, test cases, and training material.
Quality mindset — thorough in testing, attention to detail, and does not pass defects downstream.
Problem-solving — able to trace issues across ServiceNow, middleware, and SAP to find the root cause.
Strong ownership and accountability — takes end-to-end responsibility for functional delivery.
Collaborative working style — works effectively with developers, SAP consultants, PMO, client IT, and business users.
Adaptability — able to work across multiple concurrent workstreams in a fast-paced programme environment.

Role Expectation

The successful candidate will serve as the ServiceNow functional lead within a SAP-led enterprise transformation programme. They are expected to translate business needs into clear designs, make sure the team builds and tests the right solution, and bring the client through UAT, training, and go-live with confidence.
This individual will own:
ServiceNow Functional Design + Configuration + SAP Logistics Integration Requirements + Testing, Training & Go-Live Readiness
and ensure these are delivered as one coherent solution, from first workshop to stable hypercare.

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

About the Company

ABeam Consulting

Global management consulting with digital transformation

ABeam Consulting Singapore helps organizations improve performance through strategy, digital transformation, and operational execution by combining business insight with technology. It works by co-creating tailored solutions with clients, leveraging SAP/ERP implementations and digital tools, and guiding organizational change and process optimization. Differentiators include the synergy of a global ABeam network with deep Singapore/Asia-Pacific knowledge, a Real Partner approach focused on practical implementation and long-term partnerships, and emphasis on topics like AI, smart factories, and sustainability. Its goal is to deliver measurable improvements in growth, competitiveness, and operational excellence through guided transformation.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1981

Recently Posted Jobs

Explore more opportunities at ABeam Consulting

See more jobs