Director Quality Services

Position Summary

Director, Quality Services

Location: Orlando Health Horizon West Hospital
Address: 17000 Porter Road, Winter Garden, FL 34787

Orlando Health Horizon West Hospital is seeking a dynamic and experienced Director of Quality Services to provide strategic leadership and oversight for quality improvement, patient safety, regulatory compliance, and performance excellence initiatives. This leader will partner closely with hospital executives, physicians, nursing leadership, and interdisciplinary teams to advance a culture of quality and support Orlando Health's commitment to delivering exceptional patient care.

Position Summary

Provides leadership and support to activities, processes, and policies resulting in high quality patient care driven by system-wide clinical practices and standards. Works closely with the hospital's nursing, medical staff, executives, and quality team to support the Orlando Health strategic vision for quality improvement, regulatory compliance, and all aspects of patient care that ties into the Orlando Health overall strategic plan and supports Orlando Health's commitment to patient safety and best practice environment.

Essential Functions

• Responsible for effectively communicating the corporate initiatives and expectations to all team members and physicians at the facility.
• Works with the medical, nursing, allied health/support services leadership and senior leadership to implement strategies focused on quality, safety, and service.
• Collaborates with the performance improvement team.
• Works with various quality councils to identify performance improvement opportunities.
• Responsible for the hospital's progress on quality score card and Board metrics.
• Establishes and maintains an open and positive working relationship with the medical staff, hospital leadership team, and other nursing and allied health/support services leaders.
• Participates in the integration of healthcare technology and information management systems that support service needs.
• Responsible for compliance of all regulatory standards related to clinical care (JCAHO, AHCA) at the hospital level.
• Works with the leadership team to develop a culture and practice environment that embraces quality and patient safety and is in compliance with the requirements of various regulatory agencies.
• Works collaboratively with the Chief Quality Officer to develop and implement the hospital-level strategic plan for quality and safety.
• Promotes a satisfied, healthy work environment for the workforce by establishing a climate of growth, challenge, and development of all team members.
• Organizes and leads workgroups to achieve success with hospital quality metrics.
• Works with the Chief Quality Officer and Chief Financial Officer in the development and management of the department budget.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains compliance with all Orlando Health policies and procedures. 

Additional Responsibilities

• Participates on committees related to quality and patient safety as appropriate.
• Provides education and training related to quality and patient safety for staff.
• Produces reports that facilitate identification of improvement opportunities and measure progress of improvement initiatives.
• Makes regular visits to departments throughout the organization to promote quality and patient safety, serve as a resource to staff, and identify opportunities for process improvement.

Qualifications

Education/Training

• Master’s degree required in a clinical discipline, industrial engineering, or related field.
• MSN preferred. 

Licensure/Certification

• Active nursing license preferred. 

Experience

• Minimum of five (5) years’ experience in leading patient care and quality initiatives in a healthcare institution.