Technical Support Engineer
Posted on 2/13/2024
 Limble CMMS

51-200 employees

Easy-to-use, mobile maintenance management software.
Company Overview
Limble CMMS stands out as a leading company in the maintenance software industry, offering a user-friendly, modern, and mobile CMMS that can be implemented swiftly with a quick return on investment. The company's culture is centered around customer satisfaction, as evidenced by positive testimonials from diverse industries such as manufacturing, hospitality, and agriculture. Their competitive advantage lies in their intuitive and flexible functionality, which includes features for organizing work orders, managing assets, and streamlining parts inventory, making it an ideal workplace for those seeking to contribute to technical innovation and industry leadership.
Industrial & Manufacturing
Consumer Software
Food & Agriculture
Real Estate

Company Stage

Series B

Total Funding

$92.6M

Founded

2015

Headquarters

Lehi, Utah

Growth & Insights
Headcount

6 month growth

14%

1 year growth

21%

2 year growth

185%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
IT & Security
Requirements
  • Proven experience in technical support or a similar role
  • Strong understanding of software development and bug triage processes
  • Exceptional analytical and problem-solving skills
  • Excellent communication skills
  • Experience in creating reports and identifying trends
  • 2+ years of experience working in technical support and/or customer success
Responsibilities
  • Triage incoming bug reports from the Customer Success team, conducting initial analysis and validation
  • Fix bugs within scope of expertise and escalate complex issues to appropriate engineering teams
  • Maintain ticket hygiene, ensuring accurate documentation, categorization, and tracking through resolution
  • Communicate proactively with critical customers, providing updates on status of reported bugs
  • Generate regular reports to identify trends and patterns in customer-reported issues
  • Assist in process improvement initiatives by creating better documentation, developing scripts, and proposing changes
Desired Qualifications
  • Previous experience with SaaS products
  • Familiarity with scripting languages
  • Knowledge of web technologies and frameworks
  • Experience with Angular 2+ (Preferably Angular 16)