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Eurofins

Global lab testing and analytics network

Customer Care Intern

Customer Experience & SupportConfirmed live in the last 24 hours
InternshipTừ Sơn, Bac Ninh, VietnamNo salary listedIn-person

About the Job

Requirements

  • Able to undertake an internship for six months.
  • Recently graduated or expected to graduate in biology, food science, chemistry, or a related field.
  • Able to organize assigned work.
  • Moderate-to-good proficiency with office software.

Responsibilities

  • Track and control the progress of delivering results by coordinating with relevant departments, monitoring delayed cases, and arranging suitable delivery schedules.
  • Understand each customer's special requirements and the capabilities and areas of expertise of each department or laboratory to coordinate samples and analytical results accurately and efficiently.
  • Compile and check the completeness of analytical result documents, print and stamp them, and prepare the results for handover to customers.
  • Coordinate proactively with the Sales team and relevant departments to ensure customer requests are processed smoothly and to improve service quality and customer experience.
  • Carry out other tasks assigned by the manager.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size
10,001+
Company stage
IPO
Headquarters
Luxembourg
Founded
1987

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