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Kaiser Permanente

Integrated healthcare provider and payer platform

Lead Registered Nurse 2 - ACC/CDU

Nursing & Frontline Patient CarePosted on Nov 11
Full-timeKennesaw, GA, USANo salary listedIn-person

About the Job

Requirements

  • A minimum of three years of clinical experience as a Registered Professional Nurse, with knowledge and subject matter expertise directly related to the department.
  • A minimum of three years of Advanced Care Center or direct Emergency Care experience.
  • An associate's degree in nursing and a high school diploma or General Education Development credential are required.
  • A Georgia Registered Professional Nurse license is required at hire.
  • Pediatric Advanced Life Support certification is required at hire.
  • Basic Life Support certification is required at hire.
  • Advanced Cardiac Life Support certification is required at hire.

Responsibilities

  • Coordinate daily patient care activities and assignments within the department, acting as a resource for the healthcare team, providers, and ancillary departments.
  • Round continuously within the department to ensure patient throughput and flow, assisting as needed.
  • Use the nursing process to assess patient health status, determine nursing diagnoses, establish nursing goals, and develop, implement, and evaluate the nursing plan of care.
  • Engage patients, families, and caregivers in care coordination as a member of the healthcare team.
  • Monitor patients' conditions within the department and support safe patient transfers as indicated.
  • Assist with procedures and monitor patients' responses during and after procedures.
  • Perform procedures such as conscious sedation autonomously under physician supervision.
  • Use advanced skills to provide consultation.
  • Document patient data, actions, interventions, and responses to treatment accurately according to established policies and guidelines.
  • Manage patient assignments and changes in staff schedules independently.
  • Conduct daily equipment checks and ensure quality controls are completed.
  • Evaluate emergency situations and lead the nursing response to clinical emergencies.
  • Initiate and monitor intravenous therapy, medication administration, and other nursing procedures as prescribed by a physician or associate practitioner, and document accordingly.
  • Assess patient and family health education needs, provide health teaching and counseling, and evaluate the effectiveness of the education process.
  • Perform direct patient care as needed.
  • Communicate clearly with the healthcare team, providers, and management team through email, Teams chat, huddles, and other avenues.
  • Respond to inquiries from patients, providers, healthcare team members, and internal and external customers, and support resolution.
  • Make outgoing telephone calls to patients requiring follow-up care and preventive outreach.
  • Lead departmental or regional performance-improvement initiatives in access, quality, service, and people.
  • Complete formal continuing education relevant to the clinical discipline.
  • De-escalate potential volatile situations involving patients, guests, internal Kaiser Permanente stakeholders, and staff.
  • Escalate concerns through the appropriate chain of command.
  • Participate in departmental Quality Assurance and UBT activities and support compliance with regulatory procedures and standards.
  • Serve as a preceptor, resource, and mentor for new healthcare team members and nursing students.
  • Participate in departmental orientation, training, and competency validation of new staff after completing validator training, including training on departmental equipment, safe patient handling techniques, and infection prevention.
  • Provide at least one training in-service each year and support annual competency validation.
  • Model teamwork and professionalism and foster a culture of clinical and service excellence.
  • Address patient and visitor concerns from Real-Time-Feedback and provide real-time service recovery.

Desired Qualifications

  • Advanced Care Center: TNCC, ENPC, or CCRN certification is preferred.
  • Advanced Care Center: Emergency Nurses Association membership is preferred.
  • A bachelor's degree in nursing is preferred.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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