Reservation Associate

Job Description

We are seeking a detail-oriented and customer-focused Reservation Associate to join our dynamic team in Mysuru, India. In this role, you will be the backbone of our reservation operations, managing booking inquiries, maintaining accurate records, and ensuring exceptional service to our clients. You will work collaboratively with internal and external teams to execute seamless reservations while maximizing occupancy rates and customer satisfaction. This position offers an excellent opportunity to develop your career in the hospitality industry while making a meaningful impact on our guests' experiences.

• Handle incoming reservation inquiries efficiently and professionally, converting them into confirmed bookings while maximizing sales and occupancy rates
• Respond promptly and courteously to customer queries, resolving issues in a timely manner to ensure complete customer satisfaction
• Maintain and update corporate databases with accurate delegate bookings and customer information, ensuring all records are current and accessible for future events
• Record complete reservation details according to standard procedures, ensuring all relevant information is captured accurately
• Collaborate with internal and external representatives across different departments to execute reservations smoothly and effectively
• Manage reservation filing and correspondence on a daily basis, maintaining organized and up-to-date documentation
• Provide comprehensive support to team members, enabling them to deliver efficient and effective services to clients
• Identify cost-effective resource utilization opportunities and educate the team on best practices for optimization
• Ensure workplace and storage areas remain clean, organized, and compliant with safety standards
• Adhere to hotel security regulations and environmental commitments, including energy conservation and waste management practices
• Perform additional duties as assigned by the Front Office Manager to support team objectives

Qualifications

• Diploma in Tourism, Hospitality Management, or related field
• Minimum 2 years of relevant experience in a reservation, booking, or similar customer-facing role within the hospitality or travel industry
• Excellent proficiency in English (reading, writing, and oral communication)
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Strong organizational and time management skills with the ability to multitask effectively
• Exceptional attention to detail and accuracy in data entry and record-keeping
• Excellent problem-solving abilities and customer service orientation
• Ability to work collaboratively in a team environment while maintaining individual accountability
• Flexibility and adaptability to changing priorities and business needs
• Knowledge of reservation systems and hotel management software (preferred)
• Familiarity with Customer Relationship Management (CRM) systems (preferred)
• Ability to speak additional languages or basic understanding of local languages (preferred, advantageous for the Mysuru location)
• Strong interpersonal skills with empathy and patience when handling customer concerns

Additional Information